Vivek Singh
Aml Analyst
Kolkata,WB
Summary
Detail-oriented Customer Service Representative and AML Analyst with expertise in financial compliance and client support. Skilled in handling customer inquiries, resolving issues, and ensuring regulatory adherence. Proficient in transaction monitoring, fraud detection, and risk assessment to prevent financial crimes. Adept at delivering excellent customer experiences while maintaining compliance standards. Strong ability to work under pressure, meet deadlines, and optimize operational processes. Experienced in collaborating with cross-functional teams for process improvements. Committed to enhancing efficiency and regulatory compliance in financial operations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
AML/KYC Analyst
Aml Right Sources
Kolkata
08.2024 - Current
- Monitored financial transactions to identify and investigate suspicious activity related to money laundering, fraud, and sanctions violations.
- Executed comprehensive reviews including KYC, CDD, and EDD for adherence to regulatory compliance standards.
- Escalated potential risks by reviewing flagged transactions and analyzing suspicious patterns.
- Ensured precise submission of Suspicious Activity Reports within mandated timelines.
- Evaluated changes in compliance mandates and implemented necessary updates.
Customer Service Representative
Ttec, India
Ahmedabad
07.2019 - 04.2024
- Ensured rapid issue resolution across multiple communication platforms while maintaining superior client satisfaction.
- Assisted customers with account-related inquiries, transactions, and dispute resolutions, while maintaining compliance with company policies.
- Implemented preventive measures to detect and mitigate potential fraud attempts, including account takeovers (ATOs), misuse of gift cards, and fraudulent claims.
- Effectively handled escalations, ensuring professional, and efficient problem-solving.
- Contributed to process improvements, enhancing response times, and customer experience.
Education
Bachelor of Commerce - Business Analytics
Choudwar College
07-2012
Council Of Higher Secondary Education (CHSE) - Commerce
Choudwar College
03-2010
Skills
- Anti-Money Laundering (AML) Compliance
- Know Your Customer (KYC) and Customer Due Diligence (CDD)
- Transaction Monitoring and Fraud Detection
- Suspicious Activity Reporting (SAR)
- Customer support (chat, email, phone)
- Conflict Resolution and Problem-Solving
- Regulatory Compliance (BSA, USA PATRIOT Act)
- Risk Assessment and Escalations
- Cross-functional team collaboration
- Data Analysis and Process Improvement
Accomplishments
- Awarded multiple times with monetary benefits for being the top performer for delivering exceptional outcomes
- Mentored a team of 10 to improve productivity and enhance their understanding of dynamic processes.
- Chosen as a team member for the Push 3 pilot batch, successfully maintaining AHT within control while achieving set targets.
Certification
- Certificate Of Achievement for completing the Full Embark program from AML RIGHTSOURCE.
- Google Data Analytics Professional Certificate
- Certificate Of Merit from the Council of IFIT for completing the program in Advanced Excel.
- Certification from NIIT for completing the Diploma in Finance and Accounts.
- Certification from NIIT for completing working with Tally.ERP 9 Level 1
Languages
Hindi
First Language
English
Proficient (C2)
C2
Websites
Education and Training
other,other
Work Preference
Work Type
Full TimeWork Location
On-SiteHybridTimeline
AML/KYC Analyst
Aml Right Sources
08.2024 - Current
Customer Service Representative
Ttec, India
07.2019 - 04.2024
Bachelor of Commerce - Business Analytics
Choudwar College
Council Of Higher Secondary Education (CHSE) - Commerce
Choudwar College
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