Vivek Singh
Mumbai,MH
Summary
Obtain a challenging leadership position applying creative problem solving and lean management skills with a growing company to achieve optimum utilization of its resources and maximum profits.
Seasoned Operations Manager and talented leader with 12 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
12
12
years of professional experience
Work History
Operations Manager
PODOINDIA CARE PRIVATE LIMITED
02.2021 - 03.2025
- Oversee the daily operations of the clinic, ensuring seamless workflow and optimal resource utilization
- Recruit, train, and supervise clinic staff, fostering a motivated and highly competent team through continuous evaluation and development
- Manage the clinic's budget, ensuring financial stability and efficient allocation of resources.
- Develop and enforce operational policies and procedures to streamline processes and enhance the patient experience
- Coordinate patient scheduling, staff shifts, and resource allocation to maximize operational efficiency
- Act as a central point of contact for patients, staff, and stakeholders, promoting effective communication and collaboration
- Identify operational challenges and implement targeted strategies to continuously improve efficiency and overall patient satisfaction
Senior Executive
LUMINA DATAMATICS
08.2019 - 11.2020
- Managed the end-to-end catalog management process for Macy's, ensuring the timely and accurate delivery of work with a 98% quality standard
- Create and organize content from raw spreadsheets provided by vendors, including product images, descriptions, and other necessary data, before publishing them live on the Macy's website
- Verify vendor authorization to sell within the designated department and coordinate with the client when a vendor fails to meet the specified criteria
- Track progress and updates of all files using Jira, ensuring real-time visibility of the workflow
- Conduct final quality checks on the created product pages before publishing them live on the site
- Handled item maintenance tasks, including updating brands, images, content, bullets, item names, or adding SKUs to existing content as needed
- Coordinate with vendors to obtain any missing information, such as images or department details, to ensure smooth catalog production
- Submit files on Jira for final approval, ensuring accuracy and compliance with standards
Teller
HDFC BANK LTD
12.2017 - 01.2019
- Responsible for handling cash and customer transactions, ensuring accurate and efficient processing
- Manage the lobby, providing a welcoming environment and assisting customers with their banking needs
- Address and resolve customer queries and complaints promptly, ensuring a positive customer experience
- Oversee vault operations, including managing vault limits and serving as the vault custodian to ensure security and compliance
- Supervise all non-cash transactions, including Demand Drafts (DD), Money Orders (MC), and fund transfers, ensuring smooth processing and accuracy
- Reconcile all suspense accounts regularly and maintain an up-to-date register to ensure financial integrity
- Update the key register and ensure proper tracking of branch keys for security purposes
- Review and verify daily stub copies to ensure proper documentation of transactions
- Oversee branch batch opening and closure, ensuring all procedures are followed for smooth operations
- Oversee branch batch opening and closure, ensuring all procedures are followed for smooth operations.
Maintain and update specimen signature cards, ensuring proper records of authorized signatures for transactions - Review and analyze key branch reports, including the End of Day (EOD) cash position report and instruments issued, to monitor and ensure financial accuracy and compliance with regulatory standards
Relationship Manager
VNS FINANCE & CAPITAL SERVICE LTD
03.2017 - 07.2017
- Responsible for acquiring new clients for trading and demat accounts in both equity and commodity markets.
- Manage the sales process for demat accounts as an equity broker, driving growth and expanding the client base.
- Source and onboard individual and corporate clients for equity sales, fostering long-term relationships and ensuring client satisfaction.
- Address and resolve client queries promptly, ensuring a seamless experience for all customers.
- Promote and manage trading solutions, such as Trade Smart Online, to enhance client engagement and platform adoption.
Finance Executive
SANOFI INDIA LTD
10.2015 - 01.2017
- Accounts Payable (AP) Processing & Documentation (Trimm Documents): Efficient processing and handling of AP transactions with accurate documentation.
- AP Document Verification & Validation: Ensuring accuracy and compliance in AP documents for error-free processing.
- Field Force Expense Review: Verifying and auditing field force expenses to ensure policy compliance.
- MIS Reporting: Creating insightful reports to support budgeting, expense tracking, and decision-making.
- Auditor Query Handling: Addressing auditor inquiries with the necessary documentation and support.
- Backup Support for Scanning & Documentation: Assisting with scanning and organizing documents for easy access and compliance.
Sales Executive
TARUN METALS
04.2013 - 04.2015
- Retail Sales Management: Driving retail sales to meet targets and contribute to business growth.
- Customer Relationship Management: Building and maintaining strong, long-term customer relationships to ensure satisfaction and loyalty.
- Business Development: Creating a new customer base through outreach and networking to expand the business.
- Client Engagement: Nurturing and developing relationships with existing customers to address evolving needs.
- Lead Generation & Cold Calling: Proactively reaching out to potential customers to arrange meetings and explore new business opportunities.
- Handling Inquiries: Responding to emails and phone queries promptly, providing accurate information and solutions.
- Payments and Receipts: Managing customer payments and receipts, ensuring timely and accurate processing.
Education
MMS - Management
Thakur Institute Of Management Studies And Research
Mumbai, India07-2013
B.Com - Commerce
Thakur College Of Science And Commerce
Mumbai, India07-2010
HSC -
Thakur College Of Science And Commerce
Mumbai, India02-2007
SSC -
St.Lawrence High School
Mumbai, India03-2005
Skills
- Operations oversight
- Client relationships
- Operational efficiency
- Management
- Employee relations and conflict resolution
- MS office
- Problem-solving
Languages
Hindi
English
Gujrati
Marathi
Competencies Skills
- Time Punctuality
- Focused
- Hard working
- Good Team player
- Advanced Excel
- Power Point
Personal Information
- Date of Birth: 09/20/89
- Marital Status: Married
Summer Internship
Resource Drop, 2 Months, Business Plan and Financial Analysis, Excel, Report Making, Team Work
Timeline
Operations Manager
PODOINDIA CARE PRIVATE LIMITED
02.2021 - 03.2025
Senior Executive
LUMINA DATAMATICS
08.2019 - 11.2020
Teller
HDFC BANK LTD
12.2017 - 01.2019
Relationship Manager
VNS FINANCE & CAPITAL SERVICE LTD
03.2017 - 07.2017
Finance Executive
SANOFI INDIA LTD
10.2015 - 01.2017
Sales Executive
TARUN METALS
04.2013 - 04.2015
MMS - Management
Thakur Institute Of Management Studies And Research
B.Com - Commerce
Thakur College Of Science And Commerce
HSC -
Thakur College Of Science And Commerce
SSC -
St.Lawrence High School
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