Vivek Singh
Pune
Summary
Results-driven SRE with 14 years of experience in the software industry, specifically in trading and investment applications for banks. Skilled in automating operations, monitoring systems, and ensuring reliability across production environments. Skilled into multiple monitoring tools like Prometheus, Grafana, Splunk, ELK & Appdynamics
Overview
14
14
years of professional experience
Work History
Assistant Vice President
CITI
PUNE
06.2020 - Current
- Managing application service-level operations by maintaining SLIs, SLOs, and SLAs.
- Streamlining the logging structure to fit a unified observability framework.
- Participated in post-mortem reviews following major outages or incidents (Wheels of Misfortune).
- Monitored systems performance using various metrics such as latency, throughput, availability.
- Designing Grafana, Kibana, and Splunk dashboards based on end users' requirements.
- Onboarding the applications to AppDynamics and working to fine-tune monitoring alerts.
- Automation of manual touchpoints and look for scaling opportunities.
- Performed root cause analysis of production incidents and provided recommendations for improvement.
- Participation in chaos engineering tests from applications hosted in different tech stacks.
Senior Production Support Engineer L2
American Bureau of Shipping
Pune
02.2018 - 06.2020
- Configured and installed hardware and software solutions to meet organizational needs.
- Participated in continuous education programs to stay current with emerging tech trends and tools.
- Streamlined support processes through the implementation of automation tools and technologies.
- Developed and maintained comprehensive documentation for troubleshooting and system configurations.
- Gathered metrics around technical support performance indicators such as response times and resolution rates.
- Facilitated root cause analysis for technical problems and implemented corrective actions.
- CI/CD pipeline creation for application deployment.
- Participated in design reviews for upcoming product releases.
Senior Support Engineer
Xoriant Pvt. Sol. (Citi Corp as a client)
Pune
10.2016 - 02.2018
- Assisted in developing processes to improve customer service efficiency.
- Monitored server performance and took corrective measures when necessary.
- Managed ticketing system, ensuring all support requests were addressed in accordance with SLAs.
- Participated in after-hours on-call rotation to provide 24/7 support for critical issues.
- Performed routine maintenance tasks such as checking logs for errors or anomalies.
- Analyzed system logs and performance metrics to proactively identify and mitigate potential issues.
- Monitored system performance and recommended upgrades to improve efficiency and reliability.
Senior QA Engineer
Cybage Software
Pune
03.2015 - 10.2016
- Developed and implemented test plans for software applications to ensure quality assurance.
- Developed data-driven tests based on SQL queries against databases such as Oracle or MySQL.
- Worked with off-site teams to complete timely tests and facilitate smooth product releases.
- Managed the calibration and maintenance of quality testing equipment to ensure accuracy.
- Documented test results and generated reports outlining product quality metrics.
- Utilized tools such as JIRA for defect tracking, Jenkins for CI and CD pipelines, GitLab for source code management.
Test Engineer
L&T Infotech
Pune
11.2011 - 03.2015
- Ensured the quality of software applications before release to customers.
- Developed test plans and strategies for products.
- Determined design criteria or specifications.
- Coordinated activities with suppliers, contractors or other departments.
- Verified that all components meet design specifications and standards.
- Analyzed system requirements to create test cases.
- Conferred with technical personnel to prepare designs or operational plans.
- Collaborated with development teams on fixing bugs and improving existing features.
- Advised customers on use of products or services.
Education
Bachelor of Engineering - Information Technology
KITS Ramtek
Nagpur University06-2011
Skills
- Service-level agreement management
- Application performance monitoring
- Automation implementation
- Chaos engineering
- Monitoring and observability
- System logging practices
- Root cause analysis
Tools & Technologies
- Application monitoring tools: Prometheus, Grafana, AppDynamics, and OpenTelemetry
- Logs Monitoring Tools: Splunk and Kibana
- Languages: Python and Java
- Databases: MongoDB, Oracle & MS-SQL
Timeline
Assistant Vice President
CITI
06.2020 - Current
Senior Production Support Engineer L2
American Bureau of Shipping
02.2018 - 06.2020
Senior Support Engineer
Xoriant Pvt. Sol. (Citi Corp as a client)
10.2016 - 02.2018
Senior QA Engineer
Cybage Software
03.2015 - 10.2016
Test Engineer
L&T Infotech
11.2011 - 03.2015
Bachelor of Engineering - Information Technology
KITS Ramtek
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