Vivek Sohar

Area Manager-Post Sales (Customized Solution)

Blue Star Engineering & Electronics Ltd

02.2007 - Current

Implementing Post sales & service activities that can create a positive experience for clients; reaching out to new & unexplored segments to revitalize stagnant & declining business
Sales/Business Development: Looking after sales & Service of Industrial NDT Products such as Ultrasonic, X Ray Products
Developing quotations, tenders & monthly sales/service reports
Updating the records of customers for handling follow -up & future contact
Executing plans to reach out to unexplored market segments & customer groups for business expansion; handling the study & generation of enquiries and preparation & submission of quality proposals as per terms & conditions
Conducting opportunity analysis by keeping abreast of market trends to obtain intelligence reports and developing business activities regarding product positioning to face counter-competition
Visiting target market clients to study their requirements and preparing detailed proposal/presentation of products during pre–sale, post-order & after-sales phases
Service/ After Sales Service: Implemented high value contracts for several prestigious clients in government and private sector
Increased the revenue generation substantially from existing clients through the sale of AMCs, upgradation and consumables
Ensuring the sales co-ordination & after-sales service support under routine & emergency visits
Manage installation, commissioning, maintenance and after sales support of wide range of Industrial machines
Experienced in supervision, installation, service, maintenance, field upgradation, service revenue, warranty cost control
Sorting technical queries and discussions with sales team, vendors during tendering
Integrated Mechanical Handling system with X Ray/Ultrasonic Machine to develop online Inspection system
Responsible for showing Machine performance to client as per requirement and taking care of proper machine dispatch
Well versed in managing corrective maintenance and field change orders (FCO) including troubleshooting and quick turnaround of equipment and systems
Experienced in managing all commercial activities like negotiation and finalization of AMC’s, warranty conversions, invoicing and collection of spare part, Calibration, Up-gradation and R&S Quotations to customer and finalized the work order
Submitting Weekly report, Revenue generation, Ticket generation for service operation and update of operation to Reporting Manager