Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Vivek  Suri

Vivek Suri

New Delhi

Summary

Dedicated customer support associate with expertise in conflict resolution and CRM software. Recognized for improving service processes and maintaining positive customer experiences while efficiently resolving inquiries across various communication channels.

Overview

1
1
year of professional experience

Work History

Airline Customer Service Agent

IGT solution(Frontier Airlines)
Gurgaon
08.2025 - 02.2026
  • Guided passengers through check-in and boarding procedures to ensure smooth travel experience.
  • Provided accurate flight information and schedule updates to travelers.
  • Addressed customer inquiries and resolved issues promptly, enhancing overall satisfaction.
  • Trained new staff on customer service protocols and airline policies.
  • Processed ticket changes and refunds using reservation systems, streamlining customer service operations.
  • Followed company policies and procedures related to customer service operations at all times.

Customer Support Associate

Tech Mahindra
Noida
03.2025 - 08.2025
  • Assisted customers in product selection, ordering, billing, returns, exchanges, and technical support to enhance overall satisfaction.
  • Maintained detailed records of customer interactions and transactions to ensure accurate follow-up and service continuity.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Executed administrative tasks including filing paperwork, updating databases, and generating reports to support operational efficiency.

Customer Support Associate

Concentrix
Gurgaon
10.2024 - 03.2025
  • Resolved customer issues efficiently, ensuring high satisfaction and positive experience.
  • Assisted customers with inquiries through multiple communication channels.
  • Utilized CRM software to track and manage customer interactions.
  • Collaborated with team members to enhance service processes, leading to quicker response times.
  • Documented customer feedback to identify trends for future service improvements.

Education

12th - Commerce

Little Fairy Public School
New Delhi
03-2023

Bachelor of Commerce - Accounting

School of Open Learning, Delhi University
New Delhi

Skills

  • Customer service
  • Conflict resolution
  • CRM software
  • Ticketing systems
  • Flight information
  • Process improvement

Languages

Hindi
Native
Native
English
Advanced (C1)
C1

Timeline

Airline Customer Service Agent

IGT solution(Frontier Airlines)
08.2025 - 02.2026

Customer Support Associate

Tech Mahindra
03.2025 - 08.2025

Customer Support Associate

Concentrix
10.2024 - 03.2025

12th - Commerce

Little Fairy Public School

Bachelor of Commerce - Accounting

School of Open Learning, Delhi University
Vivek Suri