Vivek Tiwari
Sommelier/ Restaurant & Bar Manager
Summary
Proven leader with six years of experience in the hospitality sector, notably at Fairmont Sirru Fen Fushi, where I spearheaded wine list creation and staff development, enhancing customer satisfaction and revenue. Expert in cellar management and adept at fostering supplier relationships, my strategies have consistently improved operational efficiency and team performance. Skilled in multitasking and problem-solving, I excel in fast-paced environments, driving exceptional service standards.
Overview
7
7
years of professional experience
2
2
Languages
Work History
Sommelier
Fairmont Sirru Fen Fushi
01.2024 - Current
- Monitored conditions of wine cellar, keeping all bottles stored at appropriate temperature.
- Trained service staff on wines, spirits and cocktails to maximize revenue and maintain stellar reputation for service.
- Oversaw successful bar service and operations..
- Kept current on industry trends and market fluctuations through continuous education and networking opportunities.
- Promoted special wine menu for holidays to complement chef's dinner specialties.
- Set up wine tastings to bring in business and promote special offerings.
- Creating wine menu for outlets.
- Enhanced customer satisfaction by recommending and pairing wines with menu items based on individual preferences.
- Negotiated competitive pricing from suppliers, ensuring the best value for both the establishment and its customers.
- Implemented effective cost control measures, resulting in reduced waste while maintaining the highest quality standards.
Food and Beverage Supervisor
Fairmont Sirru Fen Fushi
03.2023 - 12.2023
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
- Ensured smooth restaurant operation by promptly addressing any equipment malfunctions or maintenance needs in the dining area or kitchen facilities.
- Managing a fine dining restaurant in the absence of the manager & also managing all day dining lunch shift.
- Creating menus for wine dinner, sake dinner and izakaya to sell and achieve the budget.
- Designing wine pairing menus for festive occasions such as Easter, Christmas and Chinese New Year
- Achieving the highest revenue of the year.
- Supervised food presentation and plating to enhance visual appeal.
Food and Beverage Specialist
Fairmont Sirru Fen Fushi
10.2021 - 02.2023
- Answered customer questions about food and beverage items and assisted with menu selections.
- Utilized product knowledge of foods and beverages to make suggestions to customers.
- Followed exact recipes for mixing and preparing beverage and food items.
- Maintained accurate records of food usage, assisting in budget planning and forecasting efforts.
- Supervised concessions staff, optimizing inventory management and increasing sales of food and beverages.
- Increased sales by promoting special offers and upselling food and beverage items.
- Creating and Managing team schedules, training calendar & promotions.
- Two weeks experience with Michelin star Chef Alfredo Russo & Chef Mickael Viljanen with seven course.
- Managing wines & spirits inventory.
Food and Beverage Supervisor
Ananda In The Himalayas
07.2021 - 10.2021
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
- Ensured smooth restaurant operation by promptly addressing any equipment malfunctions or maintenance needs in the dining area or kitchen facilities.
- Collaborated with kitchen staff to develop new menu items based on seasonal ingredients and customer preferences.
- Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
- Improved team productivity by providing comprehensive training on food safety standards, inventory management, and customer service techniques.
- Creating & managing team Schedules & managing beverage inventory.
Butler
The Oberoi Hotel And Resort
07.2019 - 03.2021
- Enhanced guest experiences by providing personalized and attentive services as per their preferences.
- Arranged for extra bedding, linens, towels, and furniture to satisfy guests.
- Coordinated travel arrangements for family members and guests, leading to hassle-free trips and enjoyable experiences.
- Worked on cleaning team to service hotels, offices, and other commercial buildings.
- Handling head of the Country - E.g ( King and Queen of Sweden, President of Brazil, Ambassador of Kuwait.
- Entrusted to handle confidential and sensitive situations in professional matter.
Food and Beverage Attendant
The Oberoi Hotel And Resort
05.2018 - 06.2019
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Processed payments and provided receipts to establish proof of transaction.
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Assisted in menu development, resulting in increased sales and positive feedback from customers.
- Trained new staff members on company policies and procedures.
- Contributed to team success by cross-training in multiple roles, fostering a collaborative work environment.
- Participated in ongoing training sessions to stay updated on industry trends and best practices for optimal job performance.
Food and Beverage Intern
The Grand Hotel
12.2017 - 04.2018
- Promoted upselling opportunities by familiarizing guests with daily specials or premium drink options, increasing overall sales revenue without compromising guest satisfaction levels.
- Implemented process improvements for enhanced operational efficiency within the establishment.
- Enhanced customer satisfaction by providing exceptional food and beverage service..
- Supported inventory management by tracking supplies and placing orders as needed.
- Maintained clean and organized workspaces, adhering to strict health code regulations.
- Maintaining wine inventory.
Education
WSET LEVEL 2 -
Wine & Spirit Education Trust
Maldives 04.2001 -
WSET LEVEL 1 -
Wine & Spirit Education Trust
Haldwani 04.2001 -
Diploma in Hotel Management - Food And Beverage Service
Aim Institute of Hotel Management
Haldwani, India 04.2001 -
Bachelor of Arts - English Language & Literature, Economics, History
Kumaun University Nainital
Nainital, India 04.2001 -
Diploma in Computer Application - MS Office
Aptech
Almora, India 04.2001 -
GED -
Inter College Khirkhet
Almora, India 04.2001 -
High School Diploma -
Inter College Khirkhet
Almora, India 04.2001 -
Skills
Cellar Management
Multitasking
Time Management
Problem-Solving
Team Leadership
Wine Education
Wine List Creation
Wine Marketing Strategies
Glassware Selection
Wine pairing knowledge
Inventory Management
Staff Training and Development
Menu development
Supplier Relationship Management
Cellar Management
Timeline
Sommelier
Fairmont Sirru Fen Fushi
01.2024 - Current
Food and Beverage Supervisor
Fairmont Sirru Fen Fushi
03.2023 - 12.2023
Food and Beverage Specialist
Fairmont Sirru Fen Fushi
10.2021 - 02.2023
Food and Beverage Supervisor
Ananda In The Himalayas
07.2021 - 10.2021
Butler
The Oberoi Hotel And Resort
07.2019 - 03.2021
Food and Beverage Attendant
The Oberoi Hotel And Resort
05.2018 - 06.2019
Food and Beverage Intern
The Grand Hotel
12.2017 - 04.2018
WSET LEVEL 2 -
Wine & Spirit Education Trust
04.2001 -
WSET LEVEL 1 -
Wine & Spirit Education Trust
04.2001 -
Diploma in Hotel Management - Food And Beverage Service
Aim Institute of Hotel Management
04.2001 -
Bachelor of Arts - English Language & Literature, Economics, History
Kumaun University Nainital
04.2001 -
Diploma in Computer Application - MS Office
Aptech
04.2001 -
GED -
Inter College Khirkhet
04.2001 -
High School Diploma -
Inter College Khirkhet
04.2001 -
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