VIVEK VASANTHAKUMAR
Bangalore
Summary
A dynamic professional with 13 years of experience including 5 years in Administration and 11 years in Operations. Detail-oriented team player with strong organizational and interpersonal skills. Ability to handle multiple projects simultaneously with a high degree of accuracy, seeking and to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Asst. Manager - Operations
Smartowner Services India Pvt Ltd
08.2018 - Current
- Coordinate with channel managers, channel partners and clients to resolve all the enquiries regarding the ongoing projects
- Ensuring that there is accurate entry of data and upload of documents in the CRM
- Coordinate with the Finance, IT and other departments to ensure that the workflow is smooth, and the documents are processed efficiently
- Overseeing the CRM databases
- Addressing customer concerns and complaints
- Preparation of Sales Documentation
- Follow-up for collections with Customers / Banks
- Coordination with Marketing, Sales, Finance & Tech for handling customer issues, if any.
- Sending out application forms, empanelment forms and other documents to clients and partners
- Tracking and collecting these documents through field executives
Operations Coordinator / Dy. Manager – HR & ADMIN
Mahira Engineering WLL
10.2015 - 04.2018
- Preparing quotation for clients in coordination with Marketing Team
- Interacting with clients with regard to documentation necessary for site mobilization
- Assigning workforce for the clients’ work site as per clients’ requirement
- Preparing reports as required by the MD
- Preparing Offer Letters and Employment Contracts for candidates selected for employment in the organization
- Organizing weekly and monthly meeting for Marketing and Finance departments with Management
- Interacting with workmen regarding the grievances and submit
- Coordinating with camp team for daily workmen mobilization to work site
- Keep track of the monthly invoice submission and prepare report of pending invoices
- Coordinate and keep track of Residence Permit renewal, issuance and cancellation of all workmen including office staffs including passport renewals
- Attend and interact with the visitors arriving at office
- Coordinating the collection and verification of the timesheets of workmen from client
- Managing and procuring stock of office inventory, PPE items and materials for camp and Office.
Assistant Executive Operations & Admin / MIS Officer
India Infoline Finance Ltd
01.2015 - 07.2015
- Managing the admin portfolio of 40 branches across Kerala
- Vendor Management, including vendor creation in the system, payments, and documentation
- Preparing expense provision for all branches for each FY quarter
- Assisting in the monthly gold auction process
- Organizing induction programs for new employees
- Coordinating with branches and vendors to solve admin issues
- Preparing admin reports for the Assistant Vice President and Area Operating Officer
- Coordinating with branches for various utility and vendor bill payments
- Managing office inventory stock.
Senior Executive (Admin / Operations)
Vigneshwar Aero Marine
01.2013 - 01.2015
- Creating reports on employee attendance and work hours for the CEO
- Regulating office stationery stock
- Ensuring various office bills are paid and reporting to Accounts and the CEO
- Maintaining office computers and performing regular system check-ups
- Attending tender meetings and inquiring about new tenders
- Liaising with the Logistics and Customs clearance company regarding item status
- Presenting items for inspection at the Naval Base
- Supplying inspected items to the Naval Base with necessary documents
- Submitting bills for items supplied to the Naval Base and following up on payments.
Technical Support Consultant for McAfee (Voice)
Sutherland Global Services
07.2011 - 03.2012
- Attending to customer computers with issues related to McAfee Software
- Documenting each interaction
- Troubleshooting the issue by taking remote access to the customers computer.
Playback Technician / System Administrator
Asianet Cable Vision
01.2010 - 07.2011
- Managing program and commercials broadcast schedule
- Scheduling the broadcast of local news
- Managing and troubleshooting computers used for broadcasting
- Organized two live program broadcasts.
Education
BACHELOR OF COMPUTER APPLICATIONS -
Periyar University
Salem, Tamilnadu01.2012
Skills
- Verbal & Written Proficiency
- Adaptability
- Time Management
- Office Administration
- Interpersonal Skills
- Teamwork
- Agreement Preparation & Verification
- Document Drafting & Review
- Prioritizing Workload
- Handling Customer Queries
- Document Control
- Purchase Order & Offer Letter Preparation
Languages
English
Bilingual or Proficient (C2)
Malayalam
Bilingual or Proficient (C2)
Hindi
Intermediate (B1)
Timeline
Asst. Manager - Operations
Smartowner Services India Pvt Ltd
08.2018 - Current
Operations Coordinator / Dy. Manager – HR & ADMIN
Mahira Engineering WLL
10.2015 - 04.2018
Assistant Executive Operations & Admin / MIS Officer
India Infoline Finance Ltd
01.2015 - 07.2015
Senior Executive (Admin / Operations)
Vigneshwar Aero Marine
01.2013 - 01.2015
Technical Support Consultant for McAfee (Voice)
Sutherland Global Services
07.2011 - 03.2012
Playback Technician / System Administrator
Asianet Cable Vision
01.2010 - 07.2011
BACHELOR OF COMPUTER APPLICATIONS -
Periyar University
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