Vivek Verma

• eading a 20-member team for MTN Africa CS PCN since January 2021.
• Led a team responsible for prepaid billing configuration of IN nodes across East and West Africa for both MTN & Airtel, ensuring SLA adherence and operational excellence.
• Collaborated with Marketing, Network, and Revenue Assurance teams for product configuration, feasibility analysis, and UAT execution.
• Specializing in Prepaid and Postpaid system configurations on IN, including CS16, CS18, EC20, EC22, and ECM architectures.
• Configuring and managing tariffs for Voice, SMS, DATA, VAS, and roaming services across multiple OPCOs.
• Overseeing tariff changes, testing, and timely delivery of products while adhering to TAT and ground rules.
• Serving as the SPOC for Charging System Automation, collaborating with the AI team.
• Oversaw catalog and order management processes, enhancing order accuracy, fulfillment speed, and customer experience.
• Led the end-to-end deployment of Ericsson CIS Solutions across multiple OPCOs.
• Configured EOC/ECM systems to meet business-specific needs for major telecom operators.
• Created and maintained rating plans, offer configurations, discount rules, and accurate billing processes.
• Delivered ECM project configurations (offerings, service specs, infotables, catalog rules) for regional customization.
• Collaborated on Ericsson CS and CIS platform configurations, aligning technology with strategic goals.
• Conducting daily CAB meetings for both Airtel and MTN Africa projects to ensure CRs meet regional requirements.
• Coordinated with MTN teams for product design, feasibility checks, and charging system configurations.
• Leading weekly and monthly governance calls to improve services and update clients on new technologies and features.

Key Achievements & Projects:

• Roaming PDP Disconnect Solution: Deployed a solution to block low-balance subscribers from initiating PDP sessions while roaming, mitigating revenue leakage.
• IN Automated Low Balance Notification: Implemented automated triggers for failed calls due to insufficient balance, enhancing customer satisfaction.
• Real-Time Loan Recovery: Designed and deployed a solution for real-time loan recovery upon subscriber recharge, improving financial operations.
• Data Manager & Pool Solutions: Implemented customer notifications for bundle exhaustion and introduced family data plans, preventing out-of-bundle charges.
• First PAYG Call Notification: Configured a system to send automated triggers on the first PAYG voice call of the day, promoting relevant voice plans.

• Migration of Comverse IN to ZTE IN project in term of Revenue Assurance compliance.
• Easy and Paper Recharge configuration validations according to the business rule.
• IN CDRs validations for Voice, SMS and GPRS.
• Managing a windows server which use for RA data base, Ensuring all task has run properly and data is loaded in the mentioned tables.
• SPOC of the 4G_LTE migration, complete base of CDMA should be create in GSM during 4G_LTE adaptation and all benefits have to be move with subscriber.
• Validation of Alcos, Discounted Alcos, Tariff, Regular Tariff plan, FAUT, Accumulator, Bucket.
• Product validation of new MRPs and Bonus Cards.
• KPI Dashboard, MOU and RPM trend measurement.
• Backend Alco attachment validation and go for rectification of exception.
• ILD calling and charging validations.
• Analysis of PCRF and billing Profile to cross check the high usage subscribers profile in PCRF.
• Also, Backend and Frontend Data Plan changes are tracked for proper profile update in PCRF.
• Discrepancies in PCRF subscribers Profile are updated to billing profile post identification of discrepancies during Recon.
• We have performed the PCRF SPR Validation to check the billing plan mismatched with the PCRF plan as well as the bill day mismatched.
• Close looping of escalations raised from circle team, for e.g. issue in decrement and MOUs.

• Ensuring Service Delivery, Billing and Revenue Assurance in Prepaid service.
• Ensuring Implementation and updates in Service Data Provisioning Versions involving Class of Services, Configurations, changes in tariffs, recharge control and Cell Site Updates in IN and accountability of the new product for Vodafone Prepaid Operations.
• Proficient in System configuration (Intelligent Network Database) such as creation of rate plan, Tariff, COS (Class of Service), inserting Cell Id, update, implementation and testing of Prepaid products for tariff related issues, scalability and accountability of the new products.
• In depth Understanding and implementation of various ALCO(A la Carte Offers) Plans for the launch of various STVs(Special Tariff Vouchers) and any other special Discount or Bonus Products as per request from business team.
• Voucher creation in IN using card generator for various prepaid schemes.
• Handling Etopup configurations in COMVIVA PRETUPS-Etopup server and generating daily reports.
• Implementation of schemes/tariff on IN database as per the business requirements & promotional offers.
• Ensuring Business promotions and Customer Campaign benefits for Customers and Channel Partners.
• UAT and Implementation of new products proposed to be launched by Business Team.
• Co-ordinate with Product Team for the implementation of new Products as per the requirement of the business group.
• Ensuring process automations in coordination with IT Planning and Development Team.
• Ensuring IN-Time identification and plugging of revenue leakages if any launched products or offers.
• Reconciliation of databases for resolution of escalated issues and account disputes from cluster offices, and C.S.D teams.
• Operation & Maintenance of COMVERSE Prepaid Intelligent Networks on CAMEL technology.
• Alarm monitoring of SDP, SGU, SLU, CCWS, CCC, CMS, MSU, HLR-MED, NOTIF, SAW which are the main components of Comverse IN integrated together on LAN/WAN.
• Auditing COMVERSE equipment to get the faulty units replaced with the help of Vendor.
• Actively participated in expansions/migration of new node integration like SDP/SGU/SLU, External Interfaces.
• O & M Health Checkups which includes CDR generation, monitoring of no. of live calls running in different SLUs, Close monitoring on links between SGU with SLUs and MSS, keep control on disk space in all SLUs, SGUs, and SDPs.
• Range Migration from one SDP to another SDP.
• Configuration of Links (E1’s) between different nodes.
• Involving in the MNP UAT testing, Code configuration and Configuration of different links.
• LRN definition in SAW for MNP.
• Fetching data and troubleshooting of IN nodes (SGU, SLU, SDPs, Mediation, CCWS) using UNIX Commands.
• Involve in the RECC online GPRS charging configuration and UAT.
• Up gradation of IN System From RTBS To COMVERSE ONE (Jan-2013): Done all the end to end testing of tariff, basic calls, VAS products on C-1 test bed before go live to C-1.
• O & M Health Checkups and troubleshooting which includes CDR generation, monitoring of no. of live calls running in different SLUs, Close monitoring on links between SGU with SLUs and MSS, keep control on disk space in all SLUs, SGUs, SDPs, UPM, ASYNC-JMS, SAPI.
• Different Tariff configuration on C-1 PCAT to meet business requirements.

• Working on STEL Project Bihar.
• Monitoring of site down & External alarms.
• Parallel make the outage report of site down & External alarms.
• Alarm connections and Troubleshooting in Various aspects to make Site working.