Hobbies: Traveling, hiking, photography, fitness, swimming, and reading technology articles
Interests: IT infrastructure, network administration, cybersecurity, emerging technologies, cultural exchange, customer service
Vivek Verma
Mumbai
Summary
IT Assistant skilled in troubleshooting and resolving hardware and software issues. Enhances IT infrastructure reliability through effective system configuration and maintenance. Delivers exceptional customer service by providing timely technical support and solutions.
Overview
1
1
Certification
2
2
years of professional experience
Work History
IT Assistant
IBM
MUMBAI
11.2024 - Current
- Configured and maintained computer systems and networks, enhancing overall IT infrastructure reliability.
- Monitored and maintained performance of company computers and systems and addressed issues.
- Troubleshot system and network problems, diagnosing and resolving hardware and software faults.
- Resolved technical and application problems via helpdesk both over phone and in person.
- Delivered remote technical support, resolving issues promptly to ensure uninterrupted work for off-site employees.
- Set up new workstations for users with proper cables, equipment and software.
- Installed new hardware and software to meet system specifications and user needs.
- Installed and configured computer hardware operating systems and applications.
- Updated software for new functionality and improved security.
- Installed and updated software applications, ensuring compatibility and smooth operation across departments.
- Maintained and repaired peripheral equipment connected to laptops and desktops.
- Verified system software licensing compliance to ensure legal usage. was correctly licensed and being used accordingly.
- Configured networks to meet performance requirements.
- Conducted tactical troubleshooting to identify faults.
- Monitored network performance, resolving connectivity issues to maintain optimal operational efficiency.
- Resolved service user requests within target timeframes.
- Delivered exceptional customer service, building trust and rapport quickly with clients to identify needs and provide solutions.
- Conducted regular server backups to ensure data integrity and availability. to reduce data loss.
- Performed set-up and maintenance of user systems with correct permissions to enable them to complete job role and relevant tasks.
Education
Information Technology
Oriental Institute of Science & Technology
Bhopal, MP01-2015
Skills
- Technical liaison
- Customer service
- Network troubleshooting
- Application installation
- Software updates
- System configuration
- Performance monitoring
- Remote support
- Fault diagnosis
- Data backup
- IT infrastructure
- Helpdesk support
- Software troubleshooting
- Network configuration
- Hardware installation and repair
- Hardware upgrades
- Data Entry
- Software installation
- Data backup and recovery
- IT service management
- Troubleshooting expertise
- Advanced Microsoft Office knowledge
- People Management
- Knowledge of ip services
- Database administration
- Hardware diagnosis
- Server maintenance
- Application support
- Systems Analysis
- Coding
- Skilled in TCP/IP and WAN
- Technical troubleshooting
Certification
- certified in Leadership
Interests
Timeline
IT Assistant
IBM
11.2024 - Current
Information Technology
Oriental Institute of Science & Technology