Vivek Vinod Ujal
Dombivli
Summary
IT Professional with 2 years of hands-on experience as a Desktop Support Engineer, skilled in installation, troubleshooting, and networking, with strong interest and training in AWS, Linux, and DevOps practices for future cloud technology roles.
Overview
2
2
years of professional experience
1
1
Certification
Work History
SV Enterprises
07.2023 - 08.2025
- Provided technical support for desktops, laptops, printers, and peripheral devices, ensuring smooth IT operations.
- Installed, configured, and troubleshooted Windows OS, MS Office, and common enterprise applications.
- Managed user accounts, email setups, and basic networking issues (LAN/Wi-Fi). Performed system upgrades, software patches, and antivirus updates to maintain system security.
- Assisted employees with hardware/software issues, reducing downtime and improving productivity.
Education
B.Sc. - Information Technology
Mumbai University
Mumbai01.2025
Skills
- Operating Systems: Windows 10/11, Windows Server 2016/2019, Linux (basic)
- System Administration: User account creation and management, Group Policy, Active Directory, File & Print Server configuration
- Hardware Support: Installation, troubleshooting, and replacement of desktops, laptops, printers, and peripherals
- Software Installation & Configuration: MS Office Suite, Antivirus tools, Remote Desktop tools (TeamViewer, Any Desk), basic network software
- Networking (IT Support): Basic LAN/WAN setup, IP addressing, DHCP, DNS, network printer configuration
- Troubleshooting: System performance, boot errors, driver conflicts, connectivity issues, software crashes
- Remote Support: Providing technical support via phone, email, or remote desktop tools
Certification
- MSCIT, 03/01/13
- Microsoft Excel - Advanced Level (PivotTables, VLOOKUP, Charts, Macros)
Projects
Cloud Cost Estimator Web App Tool, Flask (Python), Bootstrap, SQL Alchemy, Cloud service cost comparison, Graphs, Export to CSV/PDF, User registration/login with saved history
Disclaimer
I hereby declare that the information provided above is true to the best of my knowledge.
Timeline
SV Enterprises
07.2023 - 08.2025
B.Sc. - Information Technology
Mumbai University