Vivek Yadav
Team Leader
Pune
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
Work History
Team Leader
Mphasis Pvt Ltd
Pune
07.2016 - Current
- Mentored and guided employees to foster proper completion of assigned duties.
- Interact with different stakeholder via email to resolve process issues and queries.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Perform Periodic risks and control analysis with the team for process risk valuation.
- Work with team to achieve monthly Quality and TAT SLA (> 99%).
- Facilitated training for associates through daily coaching and regular performance appraisals.
- Achieve daily production target on a consistent basis on turn around priority review within stipulated timelines
- Maintain high standards and follow all process updates and control with no lapses.
- Handled issues escalate to management if required and proficient in leave management and performance development within the team.
Senior Processor
Wipro Pvt Ltd
Pune
07.2012 - 06.2016
- 3 years worked in Australian Energy & Utilities billing process.
- Hands on experience in Billing and Invoicing, Meter installation/removal/reading updating in SAP.
- Worked in CRM for checking and tracking customer detail.
- 1 year worked in US Mortgage.
- Reviewed NPA loans for US Mortgage client.
- Verified credit histories, personal references and employment backgrounds for each applicant.
Customer Service Representative
Reliance BPO
Mumbai
11.2009 - 09.2010
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Met customer call guidelines for service levels, handle time and productivity.
Education
BBA - Business Management
MATS University
Raipur 06.2012 - 07.2015
Skills
Multitasking Abilities,
Additional Information
Achievement - Promoted as a TL in Feb 2020 and Promoted as a Sr. Team leader in July 2021, Got Team leader of the month (2 Times) & Team leader of Quarter in 2021.
Timeline
Team Leader
Mphasis Pvt Ltd
07.2016 - Current
Senior Processor
Wipro Pvt Ltd
07.2012 - 06.2016
BBA - Business Management
MATS University
06.2012 - 07.2015
Customer Service Representative
Reliance BPO
11.2009 - 09.2010
Similar Profiles
Fairozkhan NagrolliFairozkhan Nagrolli
Unit Manager /Corporate Action at Mphasis Pvt LtdUnit Manager /Corporate Action at Mphasis Pvt Ltd
Prashanthan MPrashanthan M
Senior Software Engineer-Systems at Mphasis Pvt LtdSenior Software Engineer-Systems at Mphasis Pvt Ltd
Alvina GomezAlvina Gomez
Team Lead, Centre of Excellence Team at MPHASIS PVT LTDTeam Lead, Centre of Excellence Team at MPHASIS PVT LTD