Vivek Yadav
Kanpur Nagar
Summary
Communication skill, soft spoken, willing to opt new opportunity, flexible, able to handle work pressure and perform according to business need.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Technical Lead
HCL Technologies (BTIS)
Lucknow
07.2022 - Current
- SFB user administration, Certificate Renewal, Server Patch installation, CU update, Vulnerability Assessment.
- MS Teams user administration, policy creation, planning, and implementation of engineering solutions, new Teams roll out, migration of data from Classic Stream to SharePoint Team, MS Teams auditing and usage report, QoS implementation, Teams Phone deployment, MTR device management, monitoring service health, and license provisioning.
- Troubleshooting call-related issue.
- Viva Engage (Yammer) user administration, Viva Engage Community management.
- Prepared and maintained technical documentation for teammates.
Senior Engineer
Mindtree Ltd. (Microsoft)
Hyderabad
05.2021 - 06.2022
- Providing support as Microsoft Engineer to customers having any issues related with MS Teams and Skype for business related issue and if required escalating the cases with Product Group Team.
- Debugged logs to resolve Issues.
Analyst
HCL Technologies (BTIS)
Lucknow
01.2019 - 04.2021
- SFB user management, Certificates Renewal, Server Patch installation.
- MS Teams user administration, Policy creation, Application and Team/channel management, MS Teams Auditing and usage report.
- Monitoring O365 Service Health, Troubleshoot call related issue using O365 Connectivity test, MS Teams Network assessment tool, Connectivity Analyzer,
- Troubleshoot External federation related issues and License Provisioning.
- Performing L1 troubleshooting to fix system specific issues by clearing SFB and MS Teams cache.
Remote Support Engineer
HCL Technologies (BTIS)
Lucknow
06.2017 - 01.2019
- MS Teams, Skype for Business and outlook related issues
- Ticket handing & resolution on B M C Remedy
- Windows Operating related issues
- Responsible for incident & service request management role
- Giving support to VIP users globally
- Drive the escalations calls with tracks and users
- Knowledge of ticketing tool BMC Remedy 9.1 & 7.6 versions.
System Administrator
Dr. B.R.A.C.S.M
Kanpur
01.2015 - 03.2017
- Maintaining system
- User administration (creation and maintaining).
Education
BTech - Computer Science Engineering
Kanpur Institute of Technology
Kanpur07-2012
Polytechnic - Diploma in Computer Science And Technology
Center For Computers And Communication Technology
South Sikkim07-2009
High School Diploma -
Kanpur Intermediate Education Center
KanpurSkills
- Skype for Business
- MS Teams
- Computer Fundamentals
- BMC Remedy 76 and 91
- Microsoft Office
- Rave
- Quality Assurance
- Process Improvement
- Teamwork and Collaboration
- Performance Improvement
Certification
Microsoft Azure Fundamentals, 01/01/2021, H634-4606
Accomplishments
- Promoted from Remote support team to Unified Communications Team at HCL Technologies.
- I got awarded by HCL Spot Award for being an Achiever at HCL Technologies.
- I got spot on HATSOFF awards at Mindtree Ltd.
- I got awarded for being Team player at HCL Technologies.
Languages
- English, Full Professional Proficiency
- Hindi, Full Professional Proficiency
Interests
- Internet browsing.
- Road trips.
- Watching movies.
Languages
Hindi
First Language
English
Intermediate (B1)
B1
Nepali
Beginner
A1
Timeline
Technical Lead
HCL Technologies (BTIS)
07.2022 - Current
Senior Engineer
Mindtree Ltd. (Microsoft)
05.2021 - 06.2022
Analyst
HCL Technologies (BTIS)
01.2019 - 04.2021
Remote Support Engineer
HCL Technologies (BTIS)
06.2017 - 01.2019
System Administrator
Dr. B.R.A.C.S.M
01.2015 - 03.2017
BTech - Computer Science Engineering
Kanpur Institute of Technology
Polytechnic - Diploma in Computer Science And Technology
Center For Computers And Communication Technology
High School Diploma -
Kanpur Intermediate Education Center
Microsoft Azure Fundamentals, 01/01/2021, H634-4606
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