Vivek Yadav
Pune,Maharashtra
Summary
Exemplary Team Leader with 5 years of team building experience in corporate environments. Assessed strengths and weaknesses and actively mentored team members to reach goals. Assigned tasks according to members' strengths, often pairing complementary members together, achieving stronger teams by project end.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Unit Manager - Team Leader
Mphasis Ltd
07.2016 - Current
- Working with the team of P2P associates for European clients.
- As of now working with 15 team members and team creates Purchase Order, Goods Receipt, generate invoice for indirect material and services.
- Prioritized workflow and resolved daily operational challenges to support goal achievement
- Conducted weekly 2/3-way matching along teams to identify any discrepancy
- Conducted daily and monthly audits on each team member to provide coaching on errors and areas needing improvement
- Identified opportunities and implemented solutions for workflow, quality and process improvements
- Completed accurate, on-time reports and documentation
- Monitored and reviewed overall performance metrics to achieve set objectives
- Wrote reports and gave oral presentations to keep employees up to date on company goals and achievements
- Delegated projects and distributed tasks to team members as per area of expertise
- Scheduled and planned daily tasks, training and development for team members
- Coached team to develop skills and overcome weaknesses to reach goals
- Resolved issues ethically and with minimal conflict
Senior Processor
Wipro
07.2012 - 06.2016
- 4 years worked in Australian Energy & Utilities invoicing process in SAP ISU and CRM.
- Hands on experience in Customer Invoicing, Invoice validation in SAP.
- Worked in CRM for checking and tracking customer detail.
- Worked on critical and high priority customer's account.
Customer Service Representative
Reliance BPO
11.2009 - 09.2010
- Answered inbound calls to greet and assist customers with various needs and questions
- Researched assistance requested and offered accurate information to resolve issues and respond to inquiries
- Resolved customer inquiries, complaints, and issues providing insightful solutions
- Completed paperwork for orders and new service actions
Education
BBA - Business Management
MATS University
Raipur07-2014
Skills
- Procurement
- Procure to pay
- Customer Invoicing in OTC
- Invoice Processing
- Vendor Management
- SAP ISU CRM
- MS Office
- Stakeholder Management
- Project Management
- Decision making
- Performance improvement
- SWOT Analysis
- Team Management
- Analytical thinking
Certification
- Lean Six Sigma Green Belt
- LinkedIn Certification in SAP MM
Awards
- Leader of the Month, 2
- 2021
- 2022
- 2023
- Leader of Quarter
Timeline
Unit Manager - Team Leader
Mphasis Ltd
07.2016 - Current
Senior Processor
Wipro
07.2012 - 06.2016
Customer Service Representative
Reliance BPO
11.2009 - 09.2010
BBA - Business Management
MATS University
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