Summary
Overview
Work History
Education
Skills
Certification
Awards
Timeline
Generic

Vivek Yadav

Pune,Maharashtra

Summary

Exemplary Team Leader with 5 years of team building experience in corporate environments. Assessed strengths and weaknesses and actively mentored team members to reach goals. Assigned tasks according to members' strengths, often pairing complementary members together, achieving stronger teams by project end.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Unit Manager - Team Leader

Mphasis Ltd
07.2016 - Current
  • Working with the team of P2P associates for European clients.
  • As of now working with 15 team members and team creates Purchase Order, Goods Receipt, generate invoice for indirect material and services.
  • Prioritized workflow and resolved daily operational challenges to support goal achievement
  • Conducted weekly 2/3-way matching along teams to identify any discrepancy
  • Conducted daily and monthly audits on each team member to provide coaching on errors and areas needing improvement
  • Identified opportunities and implemented solutions for workflow, quality and process improvements
  • Completed accurate, on-time reports and documentation
  • Monitored and reviewed overall performance metrics to achieve set objectives
  • Wrote reports and gave oral presentations to keep employees up to date on company goals and achievements
  • Delegated projects and distributed tasks to team members as per area of expertise
  • Scheduled and planned daily tasks, training and development for team members
  • Coached team to develop skills and overcome weaknesses to reach goals
  • Resolved issues ethically and with minimal conflict

Senior Processor

Wipro
07.2012 - 06.2016
  • 4 years worked in Australian Energy & Utilities invoicing process in SAP ISU and CRM.
  • Hands on experience in Customer Invoicing, Invoice validation in SAP.
  • Worked in CRM for checking and tracking customer detail.
  • Worked on critical and high priority customer's account.

Customer Service Representative

Reliance BPO
11.2009 - 09.2010
  • Answered inbound calls to greet and assist customers with various needs and questions
  • Researched assistance requested and offered accurate information to resolve issues and respond to inquiries
  • Resolved customer inquiries, complaints, and issues providing insightful solutions
  • Completed paperwork for orders and new service actions

Education

BBA - Business Management

MATS University
Raipur
07-2014

Skills

  • Procurement
  • Procure to pay
  • Customer Invoicing in OTC
  • Invoice Processing
  • Vendor Management
  • SAP ISU CRM
  • MS Office
  • Stakeholder Management
  • Project Management
  • Decision making
  • Performance improvement
  • SWOT Analysis
  • Team Management
  • Analytical thinking

Certification

  • Lean Six Sigma Green Belt
  • LinkedIn Certification in SAP MM

Awards

  • Leader of the Month, 2
  • 2021
  • 2022
  • 2023
  • Leader of Quarter

Timeline

Unit Manager - Team Leader

Mphasis Ltd
07.2016 - Current

Senior Processor

Wipro
07.2012 - 06.2016

Customer Service Representative

Reliance BPO
11.2009 - 09.2010

BBA - Business Management

MATS University
Vivek Yadav