Vivekanand Ashok Jadhav
Ashok
Dombivili
Summary
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
15
15
years of professional experience
3
3
Languages
Work History
Team Leader - Incident Management
NCR Corporation (India) Pvt Ltd.
MUMBAI
07.2023 - Current
- Monitoring ATM’s of HDFC Bank, West Zone 2100 ATM's and Leading a team
- Managing Tickets, Call logging and update it after a regular Interval
- Coordination with all department related to ATM Management e.g. Bank Technical Staff, vendor of Leased Line, VSAT & Data craft connections, Logistic Department, Management of ATM Premises.
- Resolve the queries related to Computer Hardware, ATM Connectivity, Router, Switch, Modem, HUB & Issues related to ATM machine Mechanical Parts.
- · Continues Coordination with field agents & Client via email & phone.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
TIS Project _ Deployment Team
NCR Corporation (India) Pvt Ltd.
MUMBAI
11.2021 - 07.2023
- Handling Installations, Reinstallation, rollouts activities & Upgradation, Revenue and Non-Revenue Document of various banks and customers
- Planning ATM installation roll outs and up gradation activity as per request received from customer Coordinating with internal & external team for getting the job done
- Responsible for Handling Internal & External Escalations
- Maintaining reports of respective customers / banks and internal stake holders on daily basis
- Co-ordinating with Document team for collection of Installation Certificate post completion of installation to achieve the revenue target for the month
- Ensuring monthly revenue targets are achieved
Senior Executive, Monitoring Department
AGS Transact Technologies Ltd.
04.2015 - 10.2021
- Customer relationships and ensuring that all requirements are identified and met driving volume to make ATMs operational within TAT by analyzing whether the issue is technical or non-technical
- Remote monitoring of the ATMs, security services, and currency management with a team of highly trained specialists 24x 7 x 365
- Services offering ATM Deployment, Network Management, Cash Management, ATM Connectivity to LIVE network
- Generation and submission of uptime report for almost 7000 ATMs to respective banks switch/channel management centers
Team Leader
DSM INFOCOM PVT LTD
MUMBAI
02.2010 - 03.2015
- Monitoring ATM’s (TCPSL, DIEBOLD, and NCR)
- Remote Trouble Shooting
- Working as Team Leader
- Encouraging Helpdesk Executive to Work More Efficiently
- Flashing Various Reports Regional Team & Follow up with it
- Frequent Coordination with Regional Manager regarding any Major Escalation of ATM & BNA Error & Concern’s raised by Branch or Respective Channel Manager, AGM ATM, DGM ATM
Education
HSC - Arts
Maharashtra Board
SSC - undefined
Maharashtra Board
B.A - Arts
Mumbai Hindi University
Skills
Good communication skills
Positive attitude towards problem solving
Target oriented approach
Positive person confident smart worker and friendly nature
Helping Hand for colleagues
undefinedPersonal Information
- Date of Birth: 02/18/90
- Marital Status: Single
Personalhobbies
- Listening to music
- Playing cricket
Timeline
Team Leader - Incident Management
NCR Corporation (India) Pvt Ltd.
07.2023 - Current
TIS Project _ Deployment Team
NCR Corporation (India) Pvt Ltd.
11.2021 - 07.2023
Senior Executive, Monitoring Department
AGS Transact Technologies Ltd.
04.2015 - 10.2021
Team Leader
DSM INFOCOM PVT LTD
02.2010 - 03.2015
SSC - undefined
Maharashtra Board
HSC - Arts
Maharashtra Board
B.A - Arts
Mumbai Hindi University
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