Experienced HR leader with a proven track record at Paychex Inc. Adept in fostering a positive work environment and driving strategic HR initiatives. Proficient in managing complex and sensitive employee relations in compliance with local regulations. Skilled in stakeholder management, significantly enhancing employee engagement and streamlining processes while ensuring adherence to company policies and programs. Provided HR leadership to the engineering and operation organizations at Paychex.
A solution-focused, proactive, and industrious professional experienced in compensation & benefits, talent management & engagement, performance management, learning & development, HR analytics, process improvement, automation, and organization development.
Overview
14
14
years of professional experience
Work History
Employee Experience Program Manager
Paychex Inc
Bengaluru
11.2021 - Current
Coached leaders to build leadership and people management capabilities
Provided guidance on programs, policies, managing complex employee issues and navigated sensitive conversations contributing to improved overall work environment and performance
Demonstrated experience in ER management, performance and stakeholder management
Proven ability to manage complex employee issues in accordance with compliance and labor regulations
Enhanced employee experience through effective communication, reach out programs, employee suggestions, pulse surveys etc
Translated feedback into meaningful actions
Managed employee events, communications and promoted a positive work environment even during challenging times, ensuring high engagement levels and making people feel in hybrid environment
Led change management during high expansion phase, supporting leaders and employees through transitions and promoting buy-in for new initiatives such as workstation optimization
Established strong relationships with leadership team, partnered closely with senior leadership to identify opportunities and translated them into strategic HR initiatives
Proven record in identifying areas of improvement for employees, leaders, HR organization
Organized need-based capacity building programs for employees and managers
Negotiated contracts with vendors, securing favorable terms and helping optimize cost for the company.
Assistant Manager HR and Payroll
TMF Group
Gurgaon
08.2018 - 10.2021
TMF Group is a multinational professional services firm headquartered in Amsterdam, Netherlands; provides accounting, tax, HR and payroll services to businesses operating on an international scale
I managed overall HR functions and acted as consultant for over 30 companies from diverse geographies like USA, UK, China, Russia, Germany having their offices across India, from diverse sectors like manufacturing, telecom, IT, retail, logistics, HR etc
I developed and managed HR shared services for clients of TMF India
Facilitated and optimized the delivery of technology & process driven HR services
Managed HR Operations related to employee life cycle, Payroll governance and statutory compliance including retirement benefits; employee benefits plan administration, maintaining onboarding to exit formalities, time attendance administration & employee grievance
Developed employee handbook, Policy and other documents for TMF India clients
Assisted with implementation and coordinated major HR processes, HR audit & compliance support.
Assistant HR Manager
TCIL
Gurgaon
05.2015 - 07.2018
Lead a team of 16 HR professionals in various HR functions - Compensation and Benefit, Talent acquisition and Learning and development
Managed Payroll processing, statutory compliances, maintaining accurate records of personnel data for over 6000 employees, ensuring compliance with federal and state regulations
Coordinated employee benefits administration, ensuring accuracy and timely distribution of information to staff members
Liaison with labour and government departments, vendor management and negotiations
Design and developed digital Performance review system, created JD's for over 60 positions and translated them into quantifiable KPI's and KRA's
Facilitated performance review processes, providing constructive feedback and assisting managers and employees in setting attainable goals for professional growth
Created HR handbook, implemented HR policies and procedures that complied with legal requirements while supporting organizational objectives
Assisted in the development of comprehensive training programs, leading to higher employee skill levels, translated to enhanced business operational performance and job satisfaction
Conducted thorough exit interviews to identify areas for improvement within the organization
Reduced company turnover rate by implementing effective retention strategies and regularly reviewing employee feedback
Participated in hiring panels, providing valuable insights into candidate selection based on skills, qualifications, and cultural fit assessments
Facilitated onboarding sessions and on-the-job training for new hires, streamlined and developing a robust onboarding.
Executive HR
TCIL
Gurgaon
04.2013 - 04.2015
Managed overall HR operations for TCI Foundation (TCIL's CSR division), including capacity building, vendor management and branding.
Officer HR
TCIL
New Delhi
07.2011 - 03.2013
HR generalist
Supported the recruitment, payroll and personnel records and database management teams
Developed a digital grievance management system to resolve the employee and manager grievances related to payroll, time and attendance, personnel records, final settlements using ticketing system
This helped in ease of registering and tracking issues, which initially led to high volume of grievances being registered, monthly volumes increased by over 200% to about 1000 grievances registered per month
After 3 months, this started declining and in next 6 months the grievances came down to 200 per month
Overall this was a greatly admired initiative and helped reduce the time taken to resolve an issue by over 60% leading to a decisive turnaround time of 2 working days to resolve employee grievances
This translated in ensuring timely and efficiently resolution of employee issue.
HR Executive
GeoReach Business Solutions Pvt. Ltd
Pune, Mumbai
11.2010 - 06.2011
I managed the entire HR function from hire to retire
I managed recruitment, time and attendance to Payroll and performance management
Strategized recruitment in line with expansion plans
Hired over 130 manpower from campus and walk in drive within 2 months
Got them trained and skill ready as per the job role demands.
Education
Professional Development Studies and Certifications - undefined
Certified in Situational Leadership II by Ken - undefined
Blanchard
2024)
Certified safety and First aid practitioner (2019)
Management Development Program from - undefined
XLRI
Certified in Problem solving technique by Anexas in (2016 - undefined