Vivekanand Jaiswal
Service Ambassador- Cinema Operation
Thane
Summary
Hardworking employee enthusiastic about learning Cinema field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
6
6
Certifications
Work History
Service Ambassador -Cinema Operation
PVR LTD
04.2023 - Current
- COGS Control
- Drive various initiatives like LAS, LAM, footfall, block booking etc
- Mystery Audit Score
- Statutory Compliance and Liasioning
- Ensuring Financials of cinema/Unit(Like SPH, ATP, Strike rate)
- Alignment with the organizations core values
- Training of team on various initiatives-Conducting weekly/monthly & quarterly training.
Duty Manager - Operation
Moviemax Cinemas
06.2022 - 04.2023
- Conducts daily briefing & Sets up targets/ goals for the shift, makes constant effort to achieve the same
- Check for staff grooming/ discipline
- To introduce new ways and means to minimize transaction time at box office and at the refuel
- Oversees the services of Cinema from box-office to refuel and cleaning, to ensure highest standards and quality services at all times
- Conducts under the guidance of the General Manager / Unit Manager, such functions as employee orientation, staff training, on the job performance, coaching and disciplinary action if necessary, to ensure appropriate staffing and productivity
- Ensures that displays are up-dated at all times, and effectively co-ordinates with Programming & Marketing for compliances
- Ensures compliance with all legal requirements in connection with Cinemas
- Maintains minimum stock levels of all items and participates in inventories on weekly basis.
GUEST DELIGHT MANAGER (STORE MANAGER)
Dominos
02.2021 - 05.2022
- Effectively manage the restaurant within the policies and guidelines of the company, ensuring 100% customer satisfaction at all times
- Control day-to-day operations by scheduling manpower, ordering food and supplies, and developing the restaurant team
- Control profit & loss, by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions
- Ensure maintenance of equipment, facility, and grounds through the use of a preventative maintenance program
- Responsible for managing restaurant team through hiring team members, conducting performance appraisals, identify training needs, take disciplinary action, build pipeline readiness, motivate and train team members, reduce employee turnover of the store
- Ensure food quality and 100% customer satisfaction
- Ensure complete and timely execution of corporate & local marketing programs
- Ensure a safe working and customer experience environment by facilitating safe work behaviours of the team.
Team leader
INOX leisure LTD
01.2019 - 12.2020
- To ensure his responsibility areas are well equipped, operational and his team is provided with adequate tools
- This includes: 1
- Cinema is clean
- 2
- All POS/ Equipment's are active
- 3
- Ensure BGM is ON
- 4
- Marketing collaterals in responsibility area are in place
- 5
- Conducting Pre-opening Audi check
- Responsible for improvement of Cinema Operations process and ensuring statutory Compliance adherence
- Brief his/her team member about the new releases / new marketing initiative & monitor its effectiveness
- Coordinating and multi-tasking job duties in a busy environment
- Adhere to strict staff grooming and hygiene standards
- Ensure that Audis are opened in time and ESP (Front Enders) is available at the Exit to thank the patrons
- 100% assistance to the Associate
- Responsible for maintain proper FIFO with special care to perishable product
- Maintains Displays, Danglers & all visuals at candy
- Responsible for customer query handling/situation handling
- Well versed with Movie synopsis and genre
- Train the staff for up selling, suggestive selling and in auditorium (SOS) selling
- Responsible for Compliance of Audit points and execution as per set norms
- Responsible for TAT for Patron complain resolution
- Responsible for Training and Grooming of ESP as per SOP.
Operation Associate
CINEPOLIS
2 2016 - 12.2018
- Complete transactions by greeting each guest, identifying the guest's request, completing loyalty transactions and thanking the guest
- Ensure the security of all box office cash and tickets
- Meet sales expectations through loyalty card sales, suggestive selling, upselling and sampling
- Distribute and understand how to operate assisted movie-going equipment- Greet guests, assemble food orders, operate point-of-sale terminals and make accurate change
- Perform daily concession maintenance duties, including daily stocking
- Make certain guest service is friendly, helpful and fast
- Control access to theatre by greeting, directing guests and tearing tickets
- Enforce ratings to keep underage guests from accessing auditoriums with adult content
- Monitor auditoriums for picture/sound quality, temperature, lighting and guest behavior
- Assist with crowd control and seating of guests in auditoriums.
Education
SSC -
Maharashtra State Board
03.2012 - 05.2013
HSC -
Maharashtra State Board
03.2014 - 05.2015
Bachelor Program in Hotel Management - undefined
National institute of Technical & Management studies
12.2015 - 05.2018
Skills
Patience and composure
Data entry proficiency
Strong Work Ethic
Exceptional communication
Upselling strategies
Professional Appearance
Computer Skills
Customer Service
Handling Customer Complaints
Technical knowledge
Certification
Diploma in software and information technology (D.S.I.T), 06/2014
Personal Information
- Date of Birth: 02/11/1997
- Gender: Male
Timeline
Service Ambassador -Cinema Operation
PVR LTD
04.2023 - Current
Duty Manager - Operation
Moviemax Cinemas
06.2022 - 04.2023
GUEST DELIGHT MANAGER (STORE MANAGER)
Dominos
02.2021 - 05.2022
Team leader
INOX leisure LTD
01.2019 - 12.2020
Bachelor Program in Hotel Management - undefined
National institute of Technical & Management studies
12.2015 - 05.2018
HSC -
Maharashtra State Board
03.2014 - 05.2015
SSC -
Maharashtra State Board
03.2012 - 05.2013
Operation Associate
CINEPOLIS
2 2016 - 12.2018