VIVEKANAND JOTHINATHAN

• Assisting and guiding Research Scholars in Science and Nursing fields
• Providing full assistance through a team of Doctorates well versed in the above fields.
• Wrote and edited high-quality content and visually impactful programs under deadline pressure with exciting, captivating, and authentic approach.
• Organized material to research and complete writing tasks.
• Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
• Completed thorough research into assigned topics.
• Consulted with customers to understand project requirements and purpose.
• Provided writing support for various projects and departments.

• Handling team of Medical Editors and Transcriptionists working for NHS group hospitals in UK
• Handling Direct deliverable accounts
• Responsible for the meeting the TAT and ensuring to meet the quality standards required in the industry
• Conducting conference calls with clients in UK/USA regarding quality, auditing, feedback and production issues.

• Handling day-to-day affairs of the hospital administration and reporting to the Chairman/MD.
• Creating SOPs for all employee categories and implementing the same.
• Responsible for guidance in purchasing of equipments and others needed for hospital infrastructure.
• Liaisoning with all government departments such as DDHS etc on as needed basis.
• In-charge for the administration of the College of Nursing, Physical facilities, Hostel etc.
• Responsible for the smooth functioning of the hospital by bridging together the various departments of the hospital
• Monitoring and supervising all the processes of the hospital and documentation proceedings
• Conducting regular meetings with regard to hospital quality of service provided to public and hence improvise the same accordingly.
• Recruiting personnel as on need basis and allocating them appropriately
• Consulting with department heads and medical staff on their administrative needs, take care of maintaining and repairing their physical facilities.
• Organizing and conducting various marketing activities and camps to help promote the hospital business.
• Providing support to the hospital in the business marketing area through the marketing executives team and with outside help from Rotary and Lions club etc.
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Developed systems and procedures to improve operational quality and team efficiency.
• Developed and implemented strategies to maximize customer satisfaction.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Directed initiatives to improve work environment, company culture or overall business strategy.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Interacted well with customers to build connections and nurture relationships.
• Reported issues to higher management with great detail.
• Assisted in recruiting, hiring and training of team members.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Trained and guided team members to maintain high productivity and performance metrics.
• Trained new employees on proper protocols and customer service standards.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Implemented innovative programs to increase employee loyalty and reduce turnover.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Notable Achievements:
• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Launched a prestigious project namely “Idhayam Kaapom” along with Rotary Club of Heritage, Coimbatore, for providing free cardiac consultation and cardiac angiogram through CMCHIS scheme, for the needy people and by providing cardiac surgeries at affordable rates. Nearly about 1000 people were benefited within a short span of 6 months.

Medical coding – Individual Consultant [Physician & Facility]

Clients:

Overseas: Hospitals and doctors from the Bay area – California;

Domestic: Government and Private practice doctors and Hospitals

Notable Achievements

Worked with DMS, Chennai as an “ICD Researcher and Medical Terminologist” – in mapping of ICD-10 codes for Chief Minister's Comprehensive Health Insurance Scheme and submitted the project to DMS.

• Lead and Handled the First-ever Medical Transcription Team formed in India by KGISL-HeartlandKG/SPi Global Solutions
• Served at the Top Management Level in my employment, and lead the Operations
• Managed a line up size strength of 1500+ SMEs, over these years.(, Notable Achievements
• Motivated and trained employees to maximize team productivity.
• Conducted root cause analysis in deficient areas to identify and resolve issues.
• Compiled training materials for new employees and tracked skill development.
• Managed internal operational standards and productivity targets.
• Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
• Interceded between employees during arguments and diffused tense situations.
• Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
• Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
• Organized meetings for executives and coordinated availability of conference rooms for participants.
• Holds the distinction of receiving the “Best Employee Award.”

• Took care of day-to-day routine office affairs
• Taking care of the complete facility needs and maintenance contracts etc
• Coordinating with the HR to make arrangements involving care of the employee welfare programs such as catering needs, variety of entertainments etc
• Notable Achievements
• Created special brands and played a key role in marketing the products.

• In charge for the purchase of machinery and stores etc., and all materials including consumables, packing materials, spares, equipments etc., for the smooth functioning of the unit
• Maintaining stock records for the items mentioned above and scheduling of purchase of the same
• Supporting the production unit by procuring defect-less and cost effective materials round the clock
• Notable Achievements
• Provided timely costing workouts to support the management and the production staff which enabled them to work out good profits for the concern
• Played a major role in developing the ERP program for stock maintenance and purchases during this period
• Played a pivotal role in helping the modernization of the textile unit by procuring and providing the best of the industry products to the company during the said period.

• Primarily to promote sales of electronic cash registers in the market
• Visited many retail outlets and Government organizations including military regiment in and around Hyderabad and Secunderabad for promotion of sales.