Vivekanand Ravi
M365/O365 Solution Architect SME & Senior Business
Kuala Lumpur
Summary
Results-driven M365 Solution Architect with extensive experience in delivering modern workplace solutions and digital transformation projects. Led enterprise-scale SharePoint and Teams architecture design ensuring governance, scalability, and performance optimization. Successfully delivered SharePoint migrations involving 2000+ sites with high data integrity and minimal downtime. Strong expertise in Microsoft 365 products and services (Exchange Online, SharePoint Online, Teams, OneDrive, Entra ID, Microsoft Applications, and Copilot/MS Agent). Experienced in architecting and documenting enterprise-level M365 solutions including workflows, governance, security, and integration points. Proven track record in large-scale M365 migrations (hybrid, cloud, tenant-to-tenant) with minimal disruption to business operations. Skilled in automation using PowerShell scripting, Power Automate, and integration with third-party/cloud services (Okta, NetDocuments). Business Analyst capabilities: requirements gathering, gap analysis, feasibility studies, stakeholder workshops, and business case development for M365 adoption and modernization. In-depth understanding of cloud architecture principles, IT security, compliance frameworks, and governance policies. Experienced in creating DLP policies, retention policies, sensitivity labels, and classifications to strengthen compliance. Trusted advisor to leadership teams, providing consultative guidance on digital workplace transformation, ROI assessment, and change management strategies. Designed and implemented end-to-end automation workflows using Power Automate, significantly reducing manual efforts. Integrated Microsoft Copilot, MS Agent, and automation tools to drive productivity improvements. Implemented organization-wide security and compliance frameworks across Microsoft 365 environments.
Overview
11
11
years of professional experience
Work History
M365 Solution Architect SME & Senior Business Analyst
Blackrock
06.2024 - Current
- Implement and manage M365 digital collaboration tools, enabling seamless communication and productivity across the organization.
- Integrated and configured Microsoft Copilot and Microsoft Agent, enhancing automation and user experience within digital workplace.
- Lead and execute SharePoint migration projects, ensuring smooth data transfer, validation, and post-migration optimization.
- Developed and implemented custom SharePoint forms using Power Apps, creating user-friendly interfaces aligned with business needs.
- Build end-to-end Power Automate workflows to automate processes, approvals, notifications, and system integrations.
- Tenant-to-tenant migration and implementation of O365/M365 environments.
- Compliance and governance setup including DLP policies, retention policies, sensitivity labels, classifications, and permission architecture.
- Design and deploy Modern SharePoint and Microsoft Teams architectures, including governance, site structures, and integration with Microsoft 365 services.
- Lead enterprise-scale SharePoint migration projects (2000+ sites), ensuring smooth data transfer, validation, and optimization.
- Integrate and configure Microsoft Copilot and Microsoft Agent to enhance automation, user experience, and workplace efficiency.
- Architect and document Microsoft 365 solutions covering Exchange Online, SharePoint Online, Teams, OneDrive, Entra ID, and Copilot integrations.
- Develop Power Automate workflows and Power Apps solutions to streamline approvals, notifications, and system integrations.
- Implement compliance frameworks including DLP policies, retention policies, sensitivity labels, and classifications.
- Perform SSO and API integrations with third-party platforms (NetDocuments, BOX, Okta).
- Senior Business Analyst Responsibilities
- Partner with stakeholders to gather, analyze, and document business requirements for M365 adoption, migration, and modernization initiatives.
- Translate business needs into technical specifications, ensuring alignment between IT solutions and organizational goals.
- Conduct gap analysis and feasibility studies to recommend strategies for migration, governance, and operational efficiency.
- Facilitated workshops, demos, and presentations to promote user adoption and effective change management across departments.
- Collaborate with vendors and internal innovation teams to plan upgrades, evaluate new features, and assess ROI of M365 investments.
- Develop business cases and impact assessments for tenant-to-tenant migrations, compliance frameworks, and automation initiatives.
- Provide consultative guidance to leadership on digital workplace transformation, highlighting risks, opportunities, and best practices.
- Monitor KPIs and create reports to measure adoption, compliance, and productivity improvements.
- Act as liaison between technical teams and business units, ensuring clear communication and successful project delivery.
Solution Area Specialist
Denave (M) Sdn Bhd
04.2024 - 06.2024
- Support SMB Segment to drive Cloud Adoption, Cloud Consumption, Upsell and Cross Sell Cloud Solutions with high propensity customer sets through sell-with partners, and unmanaged partners.
- Supporting partners to drive Office 365 campaign/programs developed by Microsoft.
- Supporting partners to drive leads/opportunities from Microsoft engines including Marketing, Tele-sales.
- Responsible for the Country’s Cloud Pipeline generation and progression.
- Manages subsets of accounts/leads driven by the SAS nominated by the Country (tactical accounts).
- Be involved in customer-facing activities that promote the progression of an opportunity through technical demos and presentations.
- Deals Closure – act as technical advisor, numbers of sales influenced by sales reps’ coverage (based on ratio or Country).
M365/O365 Solution Architect (Power Automate, SPO & Compliance Security)
Freelancing
05.2023 - 03.2024
- Leads programs to develop, maintain and govern M365 platform services across Company INFRA.
- Research and guide corporate team with configuration and best practices of Exchange Online, Teams, SharePoint Online, OneDrive.
- Okta SSO Implementation and Integration across all Cloud Apps.
- Streamline and automate business and technical processes within the M365 ecosphere.
- Provide technical guidance and implementation for overall security of M365 implementation.
- Guide and train junior members in day-to-day procedures.
- Generate custom reports based on requirements.
- Document and communicate solutions.
- Utilize modern software development techniques to provide manageable and supportable solutions.
- Lead technical and business discussions relative to future enterprise direction.
- Provide strategic consulting to business and IT leaders.
- Work with business leaders to understand requirements and technology trade-offs.
- Supervise and support vendor developers in projects.
- Improve internal development and design techniques related to SPO, Power Platform, and other Microsoft 365 tools.
- Continue developing skills in Microsoft 365 and Azure services (Functions, Logic Apps, Integration Services).
- Designed and implemented DLP policies, retention policies, and sensitivity labels for compliance.
- Executed tenant-to-tenant migrations and SharePoint Online implementations.
- Designed and documented Microsoft 365 solutions including workflows, security, and integration points.
- Delivered enterprise-level migrations (tenant-to-tenant, hybrid, full cloud).
- Strengthened governance, compliance, and identity management frameworks.
- Automated processes using PowerShell scripting and Power Automate.
- Provided consulting on cloud architecture principles and IT security frameworks.
Lead Cyber Security (M365, Power Automate & Infra)
RHYM Technologies
03.2023 - 05.2023
- Support and manage Office/Microsoft 365 Environment and Azure AD.
- Manage advanced Microsoft 365 Services including Intune, SCCM/MEM, AirWatch, Identity Management, and Data Governance.
- Create Power Apps and Power Automate flows; implement SharePoint forms with Power Automate workflows.
- Okta Upgrade to ADSSO & integrate all cloud and on-prem apps with MFA.
- Support and manage hybrid configuration on-premises AD and Azure AD.
- Gather detailed requirements from stakeholders.
- Analyze business environment, infrastructure, and constraints.
- Research cloud service providers and evaluate offerings.
- Select appropriate cloud technologies.
- Conduct regular stakeholder meetings, updates, and training.
- Provide documentation and facilitate UAT.
- Lead initiatives for researching and deploying new applications.
- Implement MFA, SSO, identity management.
- Manage Office 365, Teams, SharePoint Online/OneDrive integrations/migrations.
- Provide technical leadership for complex system implementations.
- Troubleshoot and resolve server, storage, and software issues.
- Communicate with officials, supervisors, clients, and vendors to coordinate work activities.
On-Site O365 Support Engineer
MCIS Insurance Berhad
06.2022 - 05.2023
- Monitor O365 usage patterns and compliance scores via PowerBI.
- Ensure operational health of SharePoint Online.
- Create DLP policies and security labels.
- Manage Intune mobile device policies.
- Monitor and resolve Azure backups & Site Recovery replication.
- Assist with cloud collaboration projects.
- Maintain SharePoint sites, lists, libraries, and workflows.
- Create Power Automate workflows for approvals, reporting, and third-party integrations.
- Maintain system security and mitigate risks.
- Troubleshoot technical issues including email delivery and authentication.
- Upgrade Okta to Identity Engine.
- Provide training to users.
- Create reports about O365 usage and identify areas for improvement.
Analyst Support Consultant
Sa.Global
02.2021 - 05.2022
- Supported Dynamics 365 F&O;, CRM, Azure, and Office 365 platforms.
- Managed Exchange Online accounts, backups, and disaster recovery processes.
- Diagnosed and resolved incidents using Dynamics 365 and Freshservice.
System Engineer
SSG Consulting
03.2020 - 01.2021
- Administered Active Directory, Exchange, and Office 365 environments.
- Configured Azure virtual machines, networking, and backup solutions.
- Provided L2/L3 support and incident resolution.
IT Support
Atyeti Sdn Bhd
07.2019 - 02.2020
- Handled IT support operations and user issue resolution.
IT Support
Brandt International Sdn Bhd
07.2016 - 03.2017
- Provided technical support and troubleshooting for IT systems.
System Administrator
Quistina Express Sdn Bhd
07.2015 - 07.2016
- Managed IT infrastructure, systems administration, and maintenance.
Education
Master Diploma in Computer Application - Computer Science & Programming
SISI
Chennai01-2006
Honor Diploma in Computer Application - Computer Science
Pentatech
Chennai01-2010
Diploma in Computer Hardware Maintenance & Networking - undefined
Pentatech
Chennai01-2010
Skills
Expertise in SharePoint Online, Microsoft Teams, Exchange Online, and OneDrive administration and architecture
M365 solutions
SharePoint migrations
Power Platform tools
Power Automate
Microsoft Copilot
Governance and compliance
Security compliance
Cloud identity management
API integrations
SSO integration
Proficient in automation, scripting, and IT operations support
L2/L3 support
L3 support
IT experience
Timeline
M365 Solution Architect SME & Senior Business Analyst
Blackrock
06.2024 - Current
Solution Area Specialist
Denave (M) Sdn Bhd
04.2024 - 06.2024
M365/O365 Solution Architect (Power Automate, SPO & Compliance Security)
Freelancing
05.2023 - 03.2024
Lead Cyber Security (M365, Power Automate & Infra)
RHYM Technologies
03.2023 - 05.2023
On-Site O365 Support Engineer
MCIS Insurance Berhad
06.2022 - 05.2023
Analyst Support Consultant
Sa.Global
02.2021 - 05.2022
System Engineer
SSG Consulting
03.2020 - 01.2021
IT Support
Atyeti Sdn Bhd
07.2019 - 02.2020
IT Support
Brandt International Sdn Bhd
07.2016 - 03.2017
System Administrator
Quistina Express Sdn Bhd
07.2015 - 07.2016
Diploma in Computer Hardware Maintenance & Networking - undefined
Pentatech
Honor Diploma in Computer Application - Computer Science
Pentatech
Master Diploma in Computer Application - Computer Science & Programming
SISI