VIVEKANANDA G
Bangalore
Summary
Dynamic and results-driven technician with extensive experience at Trapasol India Pvt Ltd, excelling in battery replacement and software installation. Recognized for enhancing customer satisfaction through effective communication and exceptional problem-solving skills. Proven track record of delivering high-quality repairs and maintaining operational efficiency in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Service Technician
Trapasol India Pvt Ltd
Bangalore
03.2025 - Current
- Tested repaired items to ensure functionality before returning them to customers.
- Resolved software-related issues by troubleshooting programs and applications.
- Responded quickly to emergency calls from clients needing immediate assistance.
Executive
Innovius Digital Pvt Ltd
Bangalore
10.2024 - 02.2025
- Provided technical support to customers by responding to inquiries, resolving issues, and providing solutions.
- Maintained an inventory of spare parts used in repairs, ordering additional supplies as needed.
- Documented all repair processes according to established guidelines and procedures.
Laptop Repair Technician
CTDI
Bengaluru
05.2024 - 08.2024
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Provided training sessions for junior technicians to enhance their skills in laptop diagnostics and repairs.
- Improved overall company reputation with a consistent track record of quality workmanship and excellent customer service.
Mobile & Laptop Repair Technician
F1 Info Solutions & Services Private Limited
Bengaluru
01.2017 - 08.2020
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Assisted customers in understanding complex technical issues by explaining them in simple, easy-to-understand terms.
Education
B.com - Business Accountancy
GITAM University
Bangalore 05-2018
SSLC - General
Manjula Public School
Bangalore 04-2012
Skills
- Battery Replacement
- Screen Repair
- Firmware Updates
- Cooling System Maintenance
- Software Installation
- Component Replacement
Languages
kannada
First Language
kannada
Proficient (C2)
C2
English
Upper Intermediate (B2)
B2
telugu
Intermediate (B1)
B1
hindi
Intermediate (B1)
B1
Tamil
Intermediate (B1)
B1
Timeline
Service Technician
Trapasol India Pvt Ltd
03.2025 - Current
Executive
Innovius Digital Pvt Ltd
10.2024 - 02.2025
Laptop Repair Technician
CTDI
05.2024 - 08.2024
Mobile & Laptop Repair Technician
F1 Info Solutions & Services Private Limited
01.2017 - 08.2020
B.com - Business Accountancy
GITAM University
SSLC - General
Manjula Public School
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