Viveka Nanda Singh

Quality Test Assurance Officer

USACH::
• Conducted comprehensive validation of USACH transactions,
ensuring strict adherence to ACK protocol adherence, maintaining a
steady transaction flow within the Payment Hub and ensures USACH
transaction compliance, streamlining credit/debit processing.
• Streamlined payment distribution by aligning NACHA files with PEP
standards, enhancing processing efficiency.
• Validate duplicate transactions and account discrepancies, upholding
exceptional data integrity.
• Support in Automation of USACH tests, enhancing efficiency and
testing scope.
ZEL-RTP:
• Validated ZEL-RTP credit files to secure transactions,
employing phone and email token verifications.
• Maintained payment data accuracy by consistently verifying
updates in the Payment Hub database and overseeing
acknowledgment dispatches.
• Managed prompt notifications in sync with token issuance and
payment receipts, keeping stakeholders informed of payment
progress.
• Monitored and ensured the precision of payment statuses and adeptly
update of the database to reflect changes based on the token.

Mortgage Transformation::
Directed Mortgage Transformation Initiative, crafting and executing
comprehensive test scenarios for home purchase, refinancing, and
HELOC; ensured strict Quality Assurance standards, enhancing
accuracy of mortgage servicing data, documentation, reports, payment
schedules, due amounts, and deadlines.
• Executed targeted test scenarios derived from Functional
Requirement Documents for CitiMortgage, achieving quality
assurance objectives.
• Optimized test efficiency and traceability by managing scripts with
ALM software throughout the testing lifecycle.
• Detected and documented system defects, ensuring alignment with
expected outcomes and maintaining product quality.

B2C::
• SpearheadedB2C COMBO Payment Quality Testing, ensuring a
seamless selection process for new consumers across diverse
payment platforms including ACH, Check, Zelle, Visa, MasterCard,
and PayPal, coupled with streamlined payment receipt for existing
users.
• Expertly conducted Quality Testing for non-enrolled consumer
payment reception, guaranteeing a flawless transaction experience in
the COMBO Payment system.

Quality Assurance
• Executed meticulous validation of Home Mortgage Application
Forms, ensuring strict adherence to compliance and accuracy in
documentation for home purchases, refinancing, and Home Equity
Lines of Credit (HELOC).
• Conducted thorough assessment of borrower credit scores,
income sources, expenses, and financial objectives, alongside
scrutiny of income documents and existing debts, providing
critical insights for precise loan adjudication.

Note: Had previous experience in multiple industry like customer
services, print Media services etc which is not highlighted.