VIVEKANANDAN D
BPS Team Lead
Chennai
Summary
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
14
14
years of professional experience
Work History
Information processingspecialist(seniorassociateBPO2
TataConsultancyServicesLimited(TCS)
02.2013 - 10.2022
- Nielsen(MarketResearch): Retailer receipt, org level & stores level trend validations
- Reload call handling and all activities related to reload org's Acts as coordinator between reload team and production team)
- On daily basis reviewing & presenting the kpi report in daily status call on behalf production team
- CSU Report validation (Store level usability) for overall team and provide status to Madras team
- Escalation or client query email and final inspection for weekly close activities handling.
Team Lead
Tata Consultancy Services Limited(TCS)
Chennai
10.2022 - Current
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Worked flexible hours across night, weekend, and holiday shifts.
Senior Customerservice executive(Non-Voice)
SercoGlobalService(BarclaysBank)
08.2010 - 02.2013
- Changing customer business name & address
- Order new cheque & credit books, debit card to customer name
- Freezing of customer account
- Issuing freezing notice or Letter (for customer information)
- Closing of customer Accounts & Funds Transfer (customer a/c to a/c).
Education
B.com - undefined
Sir Theagaraya College
Ch-21, ChennaiHSC - undefined
DR.G.M.T.T.V.Hr.Sec.School
Ch-108, ChennaiSSLC - undefined
DR.G.M.T.T.V.Hr.Sec.School
Ch-108, ChennaiPersonal Traits
- Ability to work with a team
- Adaptable Person
- Proactive
- Dedicated
Carrierobjective
Seeking a Challenging and Progressive Career in an Organization Where My Knowledge and Skill Can be Utilized for the Organization Goals as Well as to My Professional Growth
Technicalqualification
WindowsXp, PCP-[Ms.Office(Word,Excel,Powerpoint),Tally], English-Lower
Personal Information
- Father's Name: K.Dakshinamoorthy
- Date of Birth: 09/15/89
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Disclaimer
I do hereby declare that the particulars of information and facts stated herein above are true, correct and complete to the best of my knowledge and belief.
Accomplishments
- Achieved Result by completing Task with accuracy and efficiency.
Timeline
Team Lead
Tata Consultancy Services Limited(TCS)
10.2022 - Current
Information processingspecialist(seniorassociateBPO2
TataConsultancyServicesLimited(TCS)
02.2013 - 10.2022
Senior Customerservice executive(Non-Voice)
SercoGlobalService(BarclaysBank)
08.2010 - 02.2013
B.com - undefined
Sir Theagaraya College
HSC - undefined
DR.G.M.T.T.V.Hr.Sec.School
SSLC - undefined
DR.G.M.T.T.V.Hr.Sec.School
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