Summary
Overview
Work History
Education
Personal Traits
Carrierobjective
Technicalqualification
Personal Information
Disclaimer
Accomplishments
Timeline
Intern
VIVEKANANDAN D

VIVEKANANDAN D

BPS Team Lead
Chennai

Summary

Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.

Overview

14
14
years of professional experience

Work History

Information processingspecialist(seniorassociateBPO2

TataConsultancyServicesLimited(TCS)
02.2013 - 10.2022
  • Nielsen(MarketResearch): Retailer receipt, org level & stores level trend validations
  • Reload call handling and all activities related to reload org's Acts as coordinator between reload team and production team)
  • On daily basis reviewing & presenting the kpi report in daily status call on behalf production team
  • CSU Report validation (Store level usability) for overall team and provide status to Madras team
  • Escalation or client query email and final inspection for weekly close activities handling.

Team Lead

Tata Consultancy Services Limited(TCS)
Chennai
10.2022 - Current
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
  • Coached team members in techniques necessary to complete job tasks.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
  • Worked flexible hours across night, weekend, and holiday shifts.

Senior Customerservice executive(Non-Voice)

SercoGlobalService(BarclaysBank)
08.2010 - 02.2013
  • Changing customer business name & address
  • Order new cheque & credit books, debit card to customer name
  • Freezing of customer account
  • Issuing freezing notice or Letter (for customer information)
  • Closing of customer Accounts & Funds Transfer (customer a/c to a/c).

Education

B.com - undefined

Sir Theagaraya College
Ch-21, Chennai

HSC - undefined

DR.G.M.T.T.V.Hr.Sec.School
Ch-108, Chennai

SSLC - undefined

DR.G.M.T.T.V.Hr.Sec.School
Ch-108, Chennai

Personal Traits

  • Ability to work with a team
  • Adaptable Person
  • Proactive
  • Dedicated

Carrierobjective

Seeking a Challenging and Progressive Career in an Organization Where My Knowledge and Skill Can be Utilized for the Organization Goals as Well as to My Professional Growth

Technicalqualification

WindowsXp, PCP-[Ms.Office(Word,Excel,Powerpoint),Tally], English-Lower

Personal Information

  • Father's Name: K.Dakshinamoorthy
  • Date of Birth: 09/15/89
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Married

Disclaimer

I do hereby declare that the particulars of information and facts stated herein above are true, correct and complete to the best of my knowledge and belief.

Accomplishments

  • Achieved Result by completing Task with accuracy and efficiency.

Timeline

Team Lead

Tata Consultancy Services Limited(TCS)
10.2022 - Current

Information processingspecialist(seniorassociateBPO2

TataConsultancyServicesLimited(TCS)
02.2013 - 10.2022

Senior Customerservice executive(Non-Voice)

SercoGlobalService(BarclaysBank)
08.2010 - 02.2013

B.com - undefined

Sir Theagaraya College

HSC - undefined

DR.G.M.T.T.V.Hr.Sec.School

SSLC - undefined

DR.G.M.T.T.V.Hr.Sec.School

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VIVEKANANDAN DBPS Team Lead