VIVEKANANDAN RAJARAM
CHENNAI
Summary
People-oriented team leader successful in monitoring performance, delegating work and motivating members. Versed in managing daily direction and team communication. Collaborative and resourceful professional dedicated to identifying needs to develop and deliver creative solutions.
Overview
19
19
years of professional experience
Work History
TEAM LEADER - SOUTH
VIP INDUSTRIES LTD
CHENNAI
04.2016 - 05.2024
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Conducted regular performance reviews to assess individual team member progress.
- Collaborated with other departments to ensure alignment of goals across teams.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Delegated daily tasks to team members to optimize group productivity.
- Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
Customer Sales Executive
Pest Control India Pvt Ltd
CHENNAI
03.2010 - 03.2016
- Attended trade shows and conferences to network with potential customers.
- Negotiated contracts with customers on pricing, delivery times, payment terms.
- Ensured orders were fulfilled accurately and according to customer specifications.
- Promoted additional products or services that could benefit existing customers.
- Collaborated with other departments to ensure efficient operations across the organization.
- Maintained accurate records of customer interactions, inquiries, and follow-up activities.
- Generated quotes for prospective clients based on their requirements.
- Identified business opportunities and generated profitable sales in both new and existing accounts to meet and exceed new business revenue goals.
Store Manager
Levi Strauss Signature
CHENNAI
03.2008 - 02.2010
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Ensured compliance with safety regulations and company policies.
- Created weekly work schedules for store personnel.
- Developed strategies to maximize sales and profitability.
- Implemented efficient systems for tracking stock movement.
- Monitored inventory levels and placed orders to restock shelves.
- Planned special promotions or discounts based on market trends.
- Resolved customer complaints in a timely manner.
- Managed daily banking activities such as deposits and withdrawals.
REATAIL SALES ASSOCIATES
HI –STYLE INDIA PVT LTD
CHENNAI
01.2005 - 01.2008
- Conducted inventories on a regular basis to track stock levels.
- Maintained up-to-date knowledge of store merchandise and policies.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Demonstrated product features and benefits for customers' needs.
- Tracked sales performance metrics to identify trends in market place.
- Attended weekly team meetings to review performance goals and objectives.
Education
MBA - HR &MARKETING
MADRAS UNIVERSITY
CHENNAI`03-2011
Skills
- Analytical Thinking
- Work Planning and Prioritization
- Goal Setting
- Flexible Schedule
- Teamwork and Collaboration
- Sales expertise
- Leadership
- Key Performance Indicators
Accomplishments
BEST STORE STORE MANAGER OF THE AWARD - SOUTH ZONE
Languages
Tamil
First Language
English
Intermediate (B1)
B1
Timeline
TEAM LEADER - SOUTH
VIP INDUSTRIES LTD
04.2016 - 05.2024
Customer Sales Executive
Pest Control India Pvt Ltd
03.2010 - 03.2016
Store Manager
Levi Strauss Signature
03.2008 - 02.2010
REATAIL SALES ASSOCIATES
HI –STYLE INDIA PVT LTD
01.2005 - 01.2008
MBA - HR &MARKETING
MADRAS UNIVERSITY
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