Vivekanandan Y P

· Responsible for the delivery of the OSS and ENM SW upgrade in Vodafone IDEA network.

· Responsible for conducting project meetings with the customer and internal stakeholders and update the internal management team at regular intervals.

· Responsible for preparing the project budget and monitoring the actual versus budgeted cost and take corrective measures on monthly basis.

Maintained proper staffing levels to guarantee timely and accurate deliveries.

· Responsible for Emergency recovery if any during the project execution with the internal recovery team and customer and ensure that the root causes are found and shared with the customer for prevention in future and internal management teams are updated at regular intervals.

· Responsible for handover from Projects to Customer Support team.

• Responsible for the delivery of the network support contract towards customer as per the SLA
• Leading a team of engineers to carry out System support (HW &SW) to all CORE/Charging system nodes and Telcordia IN nodes that are operational in the Customer account, Aircel PAN India
• Handle customer complaints & follow-up and propose improvements in the network
• Ensure customer IBase is maintained correctly and updated regularly in Ericsson tools
• Responsible for the LCM of the nodes in the IN network and update internal stake holders and the customer for the upgrade/update from HW and SW perspective
• Responsible for preparing the AMC budget for customer support and monitor the actual versus budgeted cost and take corrective measures on monthly basis
• Responsible for conducting support meetings with the customer on monthly basis and take actions accordingly
• Take part in the internal support related meetings along with Global engineering teams for the critical issues and ensure the CSR solutions are delivered in time to the customer
• Responsible for management of 3PP support and review meetings with 3PP vendors monthly
• Comply with SLA and take necessary actions in cases of over and under delivery in order to manage customer perception and expectation as well as delivery costs
• Responsible for accepting handovers from Project to customer support
• Responsible for Emergency recovery along with the internal recovery team and customer and ensure that the root causes are found and shared with the customer for prevention in future and internal management teams are updated at regular intervals
• Identify the new business opportunities in the customer network and drive Add on sales in cooperation with the account team
• Major Achievements
• Migration form Telcordia to Ericsson charging system 5.3 for 14 Mn subscribers of Aircel network
• Ensured that the Emergencies are controlled and recovered within the stipulated SLA and root causes shared with the customer
• Achieved 89.6 CSI during the year 2016
• SW upgrade project from CS 4.0 to 5.3 in Aircel network with minimal disturbances and without revenue leakage
• SW Upgrade of MSC/HLR to R13.2 during 3G deployment

• Leading a team of engineers to carry out System support to all CS3.0 nodes that are operational in the Customer account
• Primary responsibility is towards PPS and CS3.0 network support and implementation
• Hands on experience on SDP, SCP, SSF, PPAS, MINSAT, VS, AIR and HP IVR
• Supporting System integration team for successful implementation of CS3.0 nodes in the network
• First line support for the customer, giving answers and solutions to the Customer Service Requests (CSR) and Trouble Reports
• To implement software updates & upgrades as and when required in CORE/BSS nodes
• Organizing Technical and Operational review meetings on customer needs and concerns
• Preparing all the necessary reports like Weekly and Monthly Performance reports, Major disturbance reports, TR and CSR Statistics report
• Major Achievements
• Worked in loading the software packages for the AXE switches and also hardware changeover of MSC and BSC
• Worked as a Team lead in integrating additional AXE SCP and SDP nodes without revenue leakage to the IN network and was awarded Club ACE award for the accomplishment
• Pro-active expansion of PPAS hard disk before CS3.0 migration
• Lead the team for post implementation support during PPS362 to CS3.0 migration
• Career History

• Leading a team of engineers to carry out System support to all Network elements (MSC/BSC/HLR) that are operational in the Customer account
• First line support for the customer, giving answers and solutions to the Customer Service Requests (CSR) and Trouble Reports
• To implement software updates & upgrades as and when required in CORE/BSS nodes
• Organizing Technical and Operational review meetings on customer needs and concerns
• Preparing all the necessary reports like Weekly and Monthly Performance reports, Major disturbance reports, TR and CSR Statistics report
• Major Achievements
• Worked in loading the software packages for the AXE switches and also hardware changeover of MSC and BSC