VIVEKANANDANN M

• Founded and led specialized commercial real estate training academy, delivering lease abstraction and administration programs to enhance clients' operational capabilities.
• Designed corporate onboarding curricula and case studies, establishing capability frameworks for Lease Abstraction, Lease Administration, and CAM Reconciliation to streamline training processes.
• Developed AI-enabled learning content and tools, accelerating trainee ramp-up and enhancing abstraction accuracy for improved client outcomes.
• Sep 2025 – Present | Remote / Hybrid

• Led onboarding and competency-development programs for lease administration teams to enhance skills and knowledge for improved performance.
• Collaborated with Sales and Operations to create proposals, client presentations, and RFQs that contributed to business development efforts.
• Implemented operational excellence initiatives within training and client delivery functions to streamline processes and enhance service quality.
• Jan 2025 – Aug 2025 | Chennai, India

• Directed training and operations for commercial real estate lease abstraction and administration delivery, enhancing service quality for global clients.
• Led automation and quality initiatives that improved production by 25% and reduced operating costs by 30%.
• Owned end-to-end recruitment and workforce planning, ensuring maximum asset utilization and operational efficiency; partnered with senior management to define business and team performance objectives and metrics.
• Collaborated with landlords, tenants, and client stakeholders across multiple geographies to resolve discrepancies, ensuring compliance and accuracy in reporting.
• Developed sales collateral and delivered RFQs to prospects while representing the business at corporate-level and annual review meetings, strengthening client relationships.
• Jan 2020 – April 2024 | Chennai, India

• Led training function, overseeing curriculum design and delivery for corporate clients in lease abstraction, lease administration, and property/facilities management, enhancing client engagement.
• Designed advanced training modules on CAM reconciliation, rent roll analysis, and lease audit methodology, tailored to client-specific lease management systems and portfolios.
• Built and mentored team of trainers, standardizing delivery quality and establishing assessment and certification benchmarks for new hires and lateral joiners, ensuring consistent training excellence.
• Partnered with client account teams to customize training content for specific portfolios, systems, and compliance requirements, enhancing trainee readiness and minimizing production ramp-up time.
• May 2018 – Jan 2020 | Mumbai, India

• Managed end-to-end training delivery and capability-development programs for lease abstraction and lease administration teams supporting global real estate clients.
• Designed onboarding curricula and process documentation (SOPs, job aids, reference guides) to accelerate new-hire ramp-up and reduce time-to-productivity.
• Partnered with operations and quality teams to identify skill gaps through error-trend analysis, developing targeted refresher training to improve abstraction accuracy.
• Conducted certification assessments and competency evaluations to track trainee progression from foundational to advanced abstraction skills.

May 2009 – Dec 2014 | Mumbai, India

• Delivered courses/sessions on Indian Real Estate Management and US Commercial Property Management
• Coordinated team schedules and resource allocation to support daily operations.
• Assisted in implementing process improvements to enhance operational efficiency.
• Provided ongoing training and coaching to staff, enhancing team productivity.
• Participated in strategy meetings with upper management to contribute to long-term business planning.
• Increased employee engagement by implementing recognition programs that fostered a positive work environment. Designed and delivered structured, industry-focused training programs in lease administration, lease abstraction, and property management for corporate and individual learners.
• Developed course curricula, case studies, and assessment frameworks aligned with industry best practices in commercial real estate management.
• Conducted classroom and virtual training batches for professionals transitioning into lease administration and CAM reconciliation roles, improving job readiness.
• Mentored junior faculty on instructional design and delivery techniques to maintain consistent training quality across batches.
• Dec 2014 – Mar 2018 | Mumbai, India
• Developed and implemented training programs for real estate professionals to enhance skills and knowledge.

• Led a team of trainers delivering technical and process training for new hires supporting lease administration and real estate operations.
• Developed foundational curricula covering lease abstraction basics, data entry standards, and client-specific process requirements.
• Conducted new-hire induction programs and refresher sessions, ensuring process compliance and adherence to quality standards.
• Tracked training effectiveness through post-training assessments and quality metrics, informing curriculum updates for continuous improvement.
• Jun 2005 – Mar 2009 | Chennai, India