Vivek Kumar Kala
Durg
Summary
Dynamic Operations Manager with a proven track record at SMFG India Credit Company Ltd, excelling in operational efficiency and customer service. Skilled in problem-solving and team leadership, I enhanced transaction processes, boosting customer satisfaction and streamlining operations. Committed to fostering employee motivation and driving performance improvements.
Overview
13
13
years of professional experience
Work History
Operations Manager
SMFG India Credit Company Ltd
10.2018 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Transaction Officer
SMFG India Credit Company Ltd
04.2015 - 10.2018
- Collaborated with team members to develop strategies for improving overall transaction management.
- Enhanced transaction efficiency by streamlining processes and implementing best practices.
- Monitored ongoing transactions for potential issues or discrepancies, resolving problems proactively as they arose.
- Increased customer satisfaction by providing prompt, accurate, and personalized service during transactions.
- Facilitated smooth interdepartmental communication by acting as liaison between teams involved in various stages of the transaction process.
Cashier
The Kids World
06.2012 - 03.2015
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Bachelor Of Commerce - Commerce
SETH RCS College
Durg, Chhattisgarh 03.2015
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Operations monitoring
- Operational efficiency
- Decision-making
- Employee relations and conflict resolution
- Project management
- Performance monitoring
- Employee motivation
Timeline
Operations Manager
SMFG India Credit Company Ltd
10.2018 - Current
Transaction Officer
SMFG India Credit Company Ltd
04.2015 - 10.2018
Cashier
The Kids World
06.2012 - 03.2015
Bachelor Of Commerce - Commerce
SETH RCS College
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