Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Work Preference
Timeline
AdministrativeAssistant
Vivek Kumar Mehta
Open To Work

Vivek Kumar Mehta

Indore

Summary

Dynamic professional with a proven track record at Teleperformance India, excelling in customer service excellence and process improvement. Skilled in team leadership and performance analysis, I successfully implemented strategies that enhanced customer satisfaction and reduced attrition. Adept at cross-functional collaboration, I deliver actionable insights that drive operational success.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Assistant Manager Customer care (Team Leader)

Teleperformance India
Indore
08.2022 - 07.2025
  • Led a team of 20 to 25 customer support executives, ensuring SLA compliance and high performance.
  • Monitored key metrics while preparing visual performance dashboards.
  • Implemented Six Sigma-inspired process improvement campaigns to enhance customer satisfaction.
  • Resolved high-level customer escalations professionally, fostering brand loyalty.
  • Designed training modules and refresher sessions to enhance product knowledge and soft skills.
  • Collaborated with the Quality, HR, and Training departments to ensure operational alignment.
  • Prepared comprehensive reports for senior management, with actionable insights for decision-making.
  • Motivated team members through recognition programs, boosting morale, and reducing attrition.
  • Handled two lines of business simultaneously (FAX and Accounts Payable).
  • Before being promoted to Team Leader, I was an agent in the voice process and handled healthcare bookings.

Front Desk Clerk

Royal Public School
Latehar
09.2018 - 02.2020
  • Handled incoming phone calls and directed inquiries to appropriate personnel efficiently.
  • Scheduled appointments while maintaining an organized calendar for school events.
  • Ensured the front desk area remained clean, organized, and professional at all times.
  • Collaborated with staff to effectively coordinate school activities and events.
  • Processed payments, provided receipts, and managed accurate billing transactions.
  • Performed end-of-day duties by balancing the cash drawer and counting inventory items.
  • Reviewed account information to verify the accuracy of customer charges and billing.
  • Directed incoming calls to appropriate departments, enhancing communication flow.

Education

Bachelor of Arts - English Literature

Indira Gandhi National Open University
Daltonganj, Jharkhand
12-2017

Intermediate in Science -

DAV Public School
Daltonganj, Jharkhand
06-2012

Matriculation -

Sacred Heart School
Daltonganj, Jharkhand, India
04-2010

Skills

  • Customer service excellence
  • Process improvement
  • Performance analysis
  • Training and development
  • Escalation resolution
  • Stakeholder engagement
  • Team leadership
  • Data analysis
  • Decision making
  • Critical thinking
  • Cross-functional collaboration
  • Operations management
  • Generative AI

Accomplishments

  • Received 4 times employee of the month while working in Teleperformance India.

Certification

  • Generative AI for Data Analysis

Languages

Hindi
First Language
English
Advanced (C1)
C1

Work Preference

Job Search Status

Open to work

Work Type

Full Time

Location Preference

On-SiteHybridRemote

Salary Range

₹450000/yr - ₹600000/yr

Timeline

Assistant Manager Customer care (Team Leader)

Teleperformance India
08.2022 - 07.2025

Front Desk Clerk

Royal Public School
09.2018 - 02.2020

Bachelor of Arts - English Literature

Indira Gandhi National Open University

Intermediate in Science -

DAV Public School

Matriculation -

Sacred Heart School

Similar Profiles

CREATE PROFILE
Vivek Kumar Mehta