Summary
Overview
Work History
Education
Skills
Accomplishments
Passions
Awards
Languages
Websites
Timeline
Generic

VIVEK KUMAR SHARMA

Jaipur

Summary

Dynamic Territory Manager with a proven track record at American Express, excelling in strategic sales planning and business development. Skilled in market analysis and customer relationship management, I consistently drive revenue growth and enhance client satisfaction through innovative solutions and effective team leadership. Results-oriented with a focus on achieving targets and fostering strong partnerships.

Overview

15
15
years of professional experience

Work History

Territory Manager

American Express Banking corp
Jaipur
01.2020 - 01.2025
  • Developed and executed strategic sales plans to achieve revenue goals and expand market presence.
  • Developed strong relationships with key business partners and clients.
  • Analyzed market trends to identify growth opportunities in assigned region.
  • Coordinated training sessions for sales teams on product offerings and updates.
  • Led initiatives to improve customer satisfaction through feedback collection and analysis.
  • Analyzed market trends and competitor activities to identify growth opportunities.
  • Led and mentored sales team to ensure high performance and achievement of targets.
  • Conducted regular performance reviews, providing ongoing training and support.
  • Built and maintained strong relationships with key customers to address needs and ensure satisfaction.
  • Identified and pursued new business opportunities, including client acquisition and market expansion.
  • Collaborated with operations, quality check, and service teams to ensure seamless delivery.

Senior Relationship Manager

American Express
New delhi
06.2018 - 12.2019
  • Identify and pursue new business opportunities.
  • Develop proposals and negotiate contracts to secure new business.
  • Monitor and report on sales performances.
  • Analyse data to evaluate the effectiveness of sales strategies and make recommendations for improvements.
  • Motivate the sales team for high performance and achieve sales targets.
  • Collaborated with cross-functional teams to enhance customer service strategies.
  • Developed strong client relationships through personalized communication and support.
  • Managed account portfolios, ensuring timely response to client inquiries and needs.
  • Implemented innovative solutions to optimize customer engagement processes.
  • Conducted regular meetings with customers to discuss their needs and provide tailored solutions.
  • Interacted with customers and worked closely to resolve issues.

Team Leader

Teleperformance
Gurgaon
06.2014 - 06.2018
  • Managing team of 4-5 executives.
  • Identify and targeting opportunities for new business and referrals.
  • Develop strong relationships with each and every customer base.
  • Monitor sales and revenue number as per assigned targets.
  • Conduct regular performance reviews and provide training & support.
  • Led team meetings to discuss strategies and improve service delivery.
  • Trained new employees on customer service protocols and company policies.

Business Development Executive

Sarva Servicescape Pvt Ltd
New delhi
08.2013 - 05.2014
  • Regular prospects Meeting for credit card sales.
  • Cold calling for corporate hubs and Sez area for credit card sales.
  • Build strong customer relationship for references.
  • Always manage and achieve the sales targets.
  • Conducted market research to identify new business opportunities and trends.

Business Development Manager

Go2o services
Gurgaon
01.2010 - 01.2012
  • Developed new business strategies to enhance client acquisition and retention.
  • Collaborated with cross-functional teams to align services with market demands.
  • Meeting daily with prospects for website booking sales.
  • Cold calling for premium markets for website booking sales.
  • Build strong relationships and provide exceptional services to customers.
  • Go2o services is a B2B website development company which is based out Gurgaon.

Education

PGPM - Marketing

Asia Pacific Institute of Management Studies
New Delhi
08-2010

B.Com - Accounting

Vinoba Bhave University
Hazaribagh
04-2007

Skills

  • Team management
  • Strategic sales planning
  • Business development
  • Market analysis
  • Customer relationship management
  • Results orientation
  • Problem solving
  • Time management

Accomplishments

  • Led a team to exceed sales targets by 15% each quarter, also increased sales numbers by 30%.
  • Expanded customer base by 25% and increased customer retention by 30%.
  • Increased market share by 15% within 6 months.

Passions

  • Cricket
  • Music
  • Singing

Awards

  • Spotlight Award
  • Big Leap Award
  • Highest Supplementary Card Award

Languages

  • English
  • Hindi

Websites

Timeline

Territory Manager

American Express Banking corp
01.2020 - 01.2025

Senior Relationship Manager

American Express
06.2018 - 12.2019

Team Leader

Teleperformance
06.2014 - 06.2018

Business Development Executive

Sarva Servicescape Pvt Ltd
08.2013 - 05.2014

Business Development Manager

Go2o services
01.2010 - 01.2012

PGPM - Marketing

Asia Pacific Institute of Management Studies

B.Com - Accounting

Vinoba Bhave University

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