Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic
Vivek Kumar Srivastava

Vivek Kumar Srivastava

Gautam Buddha Nagar

Summary

Equipped with strong problem-solving abilities, willingness to learn. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

18
18
years of professional experience

Work History

Principal Technical Support Engineer

Oracle India Pvt Ltd.
01.2016 - Current


• Acted as SME / product champion to address concerns / issues related to Oracle Payroll, APAC Payroll and OTL etc.


• Led the EBS HCM Release Readiness Testing Project


• Coordinated with Oracle Development to ensure repeated issues are taken up for bug fixing


• Interact with implementation & customer IT team to find out major concerns & show stoppers


• AT Lead / KM Coach / KM Lead - APAC Legislations


• Mentoring & Training for New Hires


• Delivered Whitepapers & Customer Facing Webcasts on New product features

Senior Software Engineer

Oracle India Pvt Ltd.
04.2011 - 12.2015

• Functional Consultant in Oracle eBusiness Suite – HRMS (Oracle Payroll, India Payroll, OTL)


• Root cause analysis for issues reported by customer IT team


• Interact with implementation & customer IT team to find out major concerns & show stoppers

System Analyst

Ramco Systems Ltd.
03.2007 - 05.2011


Worked as Techno Functional Consultant - HRMS

Played an important role in understanding the customer’s change request in product and implement the same.

Project : IBM Daksh Services (Jul 2008 to May 2011)

Project : G4S Securities Services (SA) (Pty) Ltd South Africa (Jul 2007 to Jun 2008)

Technical Consultant

Gates & Windows
05.2006 - 02.2007

Work For : Ramco Systems Ltd Delhi.


Responsibilities:

  • Involved in onsite development like reports and Customized Screen using Ramco Tools.
  • Writing of Rules related to Pay Elements and Leave.
  • Interface with ARS System
  • Implementation and Support


Initially I was looking for HRMS Support for India North Region, which includes customers like Koutons Retail India Ltd., Oberoi Group of Hotels, Airport Authority of India, and Container Corporation of India etc.

Education

Master in Computer Application (MCA) -

S.I.E.T., Saharanpur ( U.P. Technical University)
Saharanpur, India
06-2005

Skills

  • Over 18 years of experience in the IT industry with implementation and Support of ERP projects
  • Experience in working with customers across the globe
  • Handling Customer negotiation and expectation setting on escalated issues
  • Proficient in handling responsibilities like requirement gathering and query resolution
  • Worked in different roles - Software Development, Product Support and ERP Implementation
  • Experience in preparing Automation flows to automate repetitive tasks and offering Solutions

Additional Information


  • Certified Oracle HCM Consultant
  • Certified ScrumMaster® (CSM®) - Year 2023
  • Oracle Cloud Infrastructure Foundations 2020 Certified Associate




Personal Details :


Passport : S5464345

Date of Birth : 27th Feb, 1981

Nationality : Indian

Permanent Address: 23, TOWER C, 10TH AVENUE,
SANSKRITI VIHAR, GAUR CITY 2, SEC16-C
GREATER NOIDA WEST,
Gautam Buddha Nagar (U.P.) -201009

Timeline

Principal Technical Support Engineer

Oracle India Pvt Ltd.
01.2016 - Current

Senior Software Engineer

Oracle India Pvt Ltd.
04.2011 - 12.2015

System Analyst

Ramco Systems Ltd.
03.2007 - 05.2011

Technical Consultant

Gates & Windows
05.2006 - 02.2007

Master in Computer Application (MCA) -

S.I.E.T., Saharanpur ( U.P. Technical University)
Vivek Kumar Srivastava