Vivek Pandey
Master Data Manager
Gurgaon
Summary
Experienced professional specializing in operational excellence, continuous improvement, and process optimization. Results-driven individual with expertise in merchandise planning, inventory management, and data-driven decision-making. Skilled in assortment planning, OTB management, and stock allocation to optimize inventory across fulfillment centers. Proficient in KPI tracking and performance analytics to drive strategic insights. Adept at process optimization, stakeholder management, and cross-functional collaboration with finance, supply chain, and category teams. Strong leadership abilities in team mentorship, communication, and driving efficiency initiatives to enhance business performance. Deep expertise in material master management and the SAP MM module, successfully driving automation initiatives as a UiPath citizen developer. Efforts have significantly reduced manual work, resulting in approximately £500 in operational cost savings. Played a key role in resolving bill block errors, leveraging a strong background in product costing to streamline financial processes and improve overall efficiency. Expertise in SAP S4 Hana and process transformation is pivotal in leading innovative solutions for business challenges. Harnessing skills in resource planning and business metrics, identified and executed plans for significant process improvements, always aiming to exceed the goals set before us and drive sustainable growth.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
4
4
Certifications
Work History
Master Data Manager
Perfetti Van Melle
Gurgoan
12.2024 - Current
- Support management in aligning MDM vision and strategy with business objectives
- Monitor industry trends and benchmark against best practices to maintain a competitive edge
- Lead initiatives to enhance NPS and other customer satisfaction metrics across all touchpoints
- Assist in documenting policies and procedures related to data governance, data quality, data stewardship, and data analysis
- Collaborate with global-functional teams to compile business white-books (reference data) and data dictionaries (master data)
- Provide consultation and advice on transaction and reporting data for various business functions
- Use customer insights to design solutions that address pain points and exceed expectations
- Streamlined master data management processes by implementing efficient data governance strategies.
- Developed customized training materials and conducted workshops for end-users, fostering a culture of continuous learning around MDM best practices.
- Provided subject matter expertise on all aspects of master data management, serving as a valuable resource for cross-functional teams.
- Optimized data integration processes by designing clear workflows and procedures for the maintenance of critical master records.
Senior Specialist - Process Excellence
Dyson Technology
Gurgoan
04.2022 - 11.2024
- Spearhead strategy, execution, and operational excellence of customer experience initiatives
- Lead initiatives to enhance NPS and other customer satisfaction metrics across all touchpoints
- Develop and implement a global CX strategy to drive customer satisfaction and retention
- Collaborate with product and technology teams to ensure customer needs are embedded in product enhancements
- Analyze CX and operational metrics to identify opportunities for continuous improvement
- Design and standardize organizational workflows and SOPs to optimize efficiency and quality
- Implement quality control systems and conduct regular audits to uphold service excellence
- Develop and deliver training programs to upskill teams and align them with organizational goals
- Analyze feedback and data to identify trends, proactively addressing customer concerns across teams
- Use customer insights to design solutions that address pain points and exceed expectations
Subject Matter Expert
Accenture
Gurgoan
09.2019 - 04.2024
- Built and sustained strong relationships with suppliers to ensure alignment with business objectives and service quality standards
- Fostered innovation through strategic partnerships to enhance CX offerings
- Partnered with sales teams to integrate CX strategies seamlessly into customer acquisition and retention efforts
- Collaborate with product and technology teams to ensure customer needs are embedded in product enhancements
- Analyze CX and operational metrics to identify opportunities for continuous improvement
- Design and standardize organizational workflows and SOPs to optimize efficiency and quality
- Implement quality control systems and conduct regular audits to uphold service excellence
- Led cross-functional teams in implementing market-feedback-driven, customer-centric initiatives
- Analyze feedback and data to identify trends, proactively addressing customer concerns across teams
- Use customer insights to design solutions that address pain points and exceed expectations
Buying Executive
Darshan Soft-Tech Private Limited
Vadodra
05.2018 - 08.2019
- Oversaw stock maintenance as part of the Buying Executive role, ensuring optimal inventory levels to meet customer demand and prevent stockouts
- Monitored and coordinated replenishment processes to maintain seamless operations
- Managed Pay-Per-Click (PPC) campaigns to enhance product visibility and drive sales on the Amazon platform
- Implemented competitive pricing strategies to maximize profitability and maintain market competitiveness
- Handled inventory tracking and updates to ensure accurate stock levels and prevent discrepancies
- Balanced responsibilities across both AMAZON FBA and EBAY platforms, ensuring efficient stock management and sales optimization
- Implemented quality control systems and conducted regular audits to uphold service excellence
- Developed and delivered training programs to upskill teams and align them with organizational goals
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Prepared annual data to determine metrics for operational performance.
- Optimized operational efficiency by redesigning processes, systems, and workspaces for increased productivity.
- Collaborated with stakeholders to develop actionable strategies that aligned with corporate goals and objectives.
- Managed cross-functional teams for successful project completion within budgetary constraints and deadlines.
- Implemented cost-saving measures through reevaluation of supply chain management practices.
Purchasing Associate
Alacrity E-Commerce Solutions Private Limited
Nagpur
06.2015 - 05.2018
- Sourced and managed replacement parts, ensuring their availability and accuracy for customer needs
- Created and optimized product listings on Amazon, focusing on enhancing visibility, accessibility, and sales performance
- Identified and established relationships with wholesalers and suppliers worldwide to procure high-quality parts at competitive prices
- Managed and updated the company website to ensure seamless functionality and a user-friendly experience
- Ensured accurate and detailed product specifications were displayed on the website and Amazon listings
- Regularly updated and optimized product listings to align with the latest offerings and improve search engine rankings
- Used customer insights to design solutions that address pain points and exceed expectations
- Monitored industry trends and benchmarked against best practices to maintain a competitive edge
- Complied with industry regulations and internal procurement policies consistently throughout the purchasing process.
- Contributed to the successful completion of major projects by procuring required materials within budget constraints.
- Optimized inventory levels by conducting regular audits and adjusting purchase orders accordingly.
- Conducted thorough market research to identify emerging trends impacting the supply chain landscape.
- Collaborated with cross-functional teams to develop accurate forecasts, ensuring timely delivery of products and materials.
- Prepared comprehensive reports detailing purchasing activities, trends, and areas for improvement.
Education
MBA - OPERATION MANAGEMENT
SVKM'S NARSEE MONJEE INSTITUTE OF MANAGEMENT STUDIES (NMIMS)
Mumbai 01.2021 - 01.2023
B.E - ELECTRONIC ENGINERING
RASHTRASANT TUKADOJI MAHARAJ NAGPUR UNIVERSITY
Nagpur 08.2012 - 06.2016
Skills
Microsoft Advance Excel & Power BI
Certification
Inspirational Leadership Skills: Practical Motivational Leadership
Timeline
Master Data Manager
Perfetti Van Melle
12.2024 - Current
Senior Specialist - Process Excellence
Dyson Technology
04.2022 - 11.2024
MBA - OPERATION MANAGEMENT
SVKM'S NARSEE MONJEE INSTITUTE OF MANAGEMENT STUDIES (NMIMS)
01.2021 - 01.2023
Subject Matter Expert
Accenture
09.2019 - 04.2024
Buying Executive
Darshan Soft-Tech Private Limited
05.2018 - 08.2019
Purchasing Associate
Alacrity E-Commerce Solutions Private Limited
06.2015 - 05.2018
B.E - ELECTRONIC ENGINERING
RASHTRASANT TUKADOJI MAHARAJ NAGPUR UNIVERSITY
08.2012 - 06.2016
Similar Profiles
Kulani Selby ChabalalaKulani Selby Chabalala
Interim Financial Controller at Perfetti Van Melle SA (PVMSA-Mentos)Interim Financial Controller at Perfetti Van Melle SA (PVMSA-Mentos)
Dajae StoreyDajae Storey
Machine Operator at Perfetti Van Melle USAMachine Operator at Perfetti Van Melle USA
NERANJALA KARANNAGODANERANJALA KARANNAGODA
Senior Purchasing Executive at Perfetti Van Melle (Pvt) LtdSenior Purchasing Executive at Perfetti Van Melle (Pvt) Ltd