Vivek Rote
Summary
Detail-oriented Operations Professional and IT Engineer specializing in concession abuse prevention, risk mitigation, and compliance enforcement in global e-commerce. Leverages SQL and AWS infrastructure to investigate suspicious activities and mitigate transaction risks. Applies Standard Operating Procedures to make accurate, independent decisions in fast-paced environments while ensuring strict data security and confidentiality.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Operation Associate
WNS GLOBAL SERVICE
02.2025 - Current
- Supported U.S.-based agents and international clients with policy queries, troubleshooting, and escalated cases, ensuring timely and accurate resolutions to enhance service reliability.
- Verify client documents and enforce compliance with organizational and regulatory standards.
- Enhance customer satisfaction by providing clear guidance, resolving policy-related issues, and maintaining high service quality.
- Collaborated with cross-functional teams to streamline processes and strengthen customer support operations, contributing to improved service delivery.
- Investigated suspicious activities and behaviors posing risks to customers in global markets, helping to safeguard assets and maintain trust.
- Identify known patterns, discover new modus operandi trends, and take action to minimize risks.
- Communicate via email with internal team and financial institutions to make informed decisions about risk.
Concession Abuse Prevention Associate
AMAZON
06.2024 - 02.2025
- Addressed and resolved customer inquiries via chat and email, contributing to overall customer satisfaction.
- Handled customer issues efficiently, escalating complex cases to appropriate team for timely resolution.
- Assisted customers with order placements, cancellations, returns, and refunds to ensure compliance with company policies and improve customer experience.
ENGINEER 1
APEXON
10.2022 - 05.2023
- Deployed and optimized web servers with Nginx and Apache 2 on CentOS and Ubuntu, implementing code quality checks with SonarQube to enhance application reliability.
- Streamlined operations through Bash scripting for automation and maintained efficient artifact management with Sonatype Nexus, while enabling collaborative development with Git.
- Orchestrated AWS infrastructure optimizations, driving cost reductions and efficiency gains through EC2, RDS, VPC, and EFS implementations.
- Executed SQL queries to validate test data and troubleshoot stored procedures, ensuring accuracy and efficiency during QA cycles.
ASSOCIATE SOFTWARE ENGINEER
APEXON
10.2021 - 09.2022
- Developed automation scripts using frameworks like Page Objects Model, Data Driven, Test Driven, and Behavior Driven, enhancing testing processes.
- Developed automation scripts that integrated SQL queries for dynamic data-driven testing.
- Managed weekly deployment and testing of voucher codes for multiple games, ensuring smooth functionality and optimal system performance.
- Ensured critical systems operated seamlessly by promptly resolving issues and delivering insights through comprehensive reporting.
INTERN
Crayons Tech
01.2020 - 03.2020
- Created frontend features using HTML, CSS, and JavaScript to enhance user experience for company projects.
- Optimized website performance and ensured cross-browser compatibility through rigorous coding standards.
- Assisted team members in developing software applications and user interfaces.
- Conducted research on emerging technologies and industry trends for project support.
- Collaborated with designers to create engaging user experiences for clients.
Education
Bachelor of Technology - INFORMATION TECHNOLOGY
MIT School Of Engineering
Pune01.2021
Skills
- AWS IAM
- AWS CLI
- Amazon EC2
- Amazon VPC
- AWS Lambda
- Amazon S3
- Amazon RDS
- Elastic Stack (ELK)
- Amazon CloudWatch
- CloudTrail
- Billing and Cost Management
- CloudFront
- Elastic File System (EFS)
- Jenkins
- SonarQube
- QA Automation
- Python
- SQL
- Linux
- Apache2
- Nginx
- Bitbucket
- Git
- SourceTree
- Jira
- Okta
- Workflow automation
- Data analysis
- Customer engagement
- MS office
- Workflow automation
- Data analysis
- MS office
Certification
- CYBER SECURITY, QUICK HEAL ACADEMY PUNE, 07/18 - 08/18
- DELL EMC, DATA SCIENCE, PUNE, 03/19 - 04/19
- AWS CERTIFIED CLOUD PRACTITIONER, 01/24 - 04/24
- CYBER SECURITY ANALYST JOB SIMULATION, TATA Forage, 04/24
Projects
- FAKE NEWS DETECTION, https://github.com/vivekrote988/Fake-News-Detection, Detecting A fake news using data set i.e. trained data sets and a tool that will refine the fake news using AI technologies like ML and NLP
- LOST AND FOUND WEB PORTAL, https://github.com/vivekrote988/Lost-and-Found/tree/main, The misery of a person after losing any valuables in a campus is tremendous. We create a web portal where users who lost something can find and get back his/her valuables.
Hobbies and Interests
- Bike Riding and Travel
- Football
Activities
- Leadership, Organizer and Publicity Team member - MIT ADT PERSONA FEST - 2019, 2020
- Sports, Represented the school football and hockey tournaments
Timeline
Senior Operation Associate
WNS GLOBAL SERVICE
02.2025 - Current
Concession Abuse Prevention Associate
AMAZON
06.2024 - 02.2025
ENGINEER 1
APEXON
10.2022 - 05.2023
ASSOCIATE SOFTWARE ENGINEER
APEXON
10.2021 - 09.2022
INTERN
Crayons Tech
01.2020 - 03.2020
Bachelor of Technology - INFORMATION TECHNOLOGY
MIT School Of Engineering