Summary
Overview
Work History
Education
Skills
Software
Interests
Certification
Additional Information
Timeline
Hi, I’m

VIVEK S VIJI

Customer Service Executive
SIVASAKTHI, THOTTAPPALLY P.O ALAPPUZHA,KERALA
VIVEK S VIJI

Summary

DOB : 01-JUNE-1999

To work for an organization which provides the opportunity to further improve professional skills, training and knowledge to grow along with the organizations objective. And also gain new experiences and to utilize interpersonal skills to achieve these goals.

Overview

5
years of professional experience
5
years of post-secondary education
3
Certifications
4
Languages

Work History

AIASL (VISTARA)
Dabolim , Goa

Airline Customer Service Executive
11.2021 - Current

Job overview

  • Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Verified aircraft and passenger compliance with policies, regulations and safety guidance.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Collaborated with passenger service staff such as catering, ticket counters, cargo handlers and other departments.
  • Communicated with supervisors and other personnel to coordinate loading and unloading of goods.
  • Supported customers with wheelchair access and special seating requirements to support continuous accessibility.
  • Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
  • Coordinated with ramp agents to successfully store, remove and transport customer baggage.
  • Operated PA system to make announcements regarding flight activity.

Arrow, Lulu Mall
Edappally, Kerala

ASM/FC Associate
01.2021 - 09.2021

Job overview

  • Familiar with store opening and closing procedures.
  • Answered questions about store policies and addressed customer concerns.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Logged reports, expenses, receipts and sales documents into digital database.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Contributed to design and setup of merchandise displays promoting key products, creating aesthetically pleasing arrangements to attract customer attention.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Approached browsing customers to initiate conversations to determine buying preferences.
  • Completed brand CRM and VM training.

Global Ground India (VISTARA,CHARTERS FLIGHTS)
Dabolim, Goa

Airline Customer Service Executive
07.2019 - 07.2020

Job overview

  • Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
  • Coordinated with ramp agents to ensure the safety protocols and on time dispatch of aircrafts.
  • Addressed passengers' concerns about delayed and canceled flights and resolved issue through Action., Blogging & Gaming Sports Reading Modern Technology Products Declaration I do hereby declare that the above information are true to the best of my knowledge.
  • Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
  • Monitored movement of aircraft to minimize delays and maximize safety.
  • Monitored flight and duty times, coordinated schedules and recorded changes in master schedule.

Nike, Central Square
Ernakulam, Kerala

Team Leader
04.2018 - 06.2019

Job overview

  • Built strong team by recruiting and developing top sales talent.
  • Kept detailed track of sales and customer information and continuously updating data to maintain accuracy.
  • Promoted brand awareness and utilized networking to increase brand development.
  • Implemented new marketing initiatives to drive sales and improve overall performance.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Positioned as go-to person for 30+ up to staff members, troubleshooting complex administrative and training issues promptly
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.

Education

NSS HSS
KARUVATTA

High School Diploma from Humanities
03.2017 - 04.2018

University Overview

Avion Aviation Academy
Ernakulam

Diploma BSS from Airport Ground Operations Manganement
03.2019 - 03.2020

University Overview

Avion Aviation Academy
Ernakulam, KL

IATA: Customer Service
04.2018 - 06.2019

University Overview

Avion Aviation Academy
ERNAKULAM

AMADEUS
06.2021 - Current

University Overview

Skills

Problem resolutionundefined

Software

MS WORD

MS EXCEL

MS POWERPOINT

PHOTOSHOP

ONLINE NETWORKING

ALTEA

SABRE

X STORE

Interests

Social Work

Travelling

Blogging & Gaming

Sports

Reading

Modern Technology Products

Certification

DGR CAT 9,10

Additional Information

Additional Information

I do hereby declare that the above information are true to the best of my knowledge.

Timeline

LOAD & TRIM LICENSE - ATR

02-2023

DGR CAT 8

12-2022

DGR CAT 9,10

02-2022
Airline Customer Service Executive
AIASL (VISTARA)
11.2021 - Current
Avion Aviation Academy
AMADEUS
06.2021 - Current
ASM/FC Associate
Arrow, Lulu Mall
01.2021 - 09.2021
Airline Customer Service Executive
Global Ground India (VISTARA,CHARTERS FLIGHTS)
07.2019 - 07.2020
Avion Aviation Academy
Diploma BSS from Airport Ground Operations Manganement
03.2019 - 03.2020
Avion Aviation Academy
IATA: Customer Service
04.2018 - 06.2019
Team Leader
Nike, Central Square
04.2018 - 06.2019
NSS HSS
High School Diploma from Humanities
03.2017 - 04.2018

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VIVEK S VIJICustomer Service Executive