VIVEK SAAGAR CHOPRA
Summary
Operations and IT Leader with over 10 years of experience in enhancing process efficiency within service and healthcare sectors. Expertise in managing large-scale transformation initiatives, standardizing SOPs, and optimizing business workflows. Proficient in utilizing Oracle, Tableau, Excel, and SQL to implement data-driven solutions and improve stakeholder visibility. Achievements include significant operational efficiency gains and cost reductions through effective cross-functional team leadership.
Overview
14
14
years of professional experience
Work History
IT Operations & Process – Head
ISAAC Luxe (International Aesthetics Pvt. Ltd)
09.2023 - Current
- Led end-to-end design and implementation of a custom SCM system, including inventory control, reorder automation, vendor matrices, and performance tracking—cut inventory costs by 50%, improved stock accuracy by 60%, and reduced stock-outs by 30%.
- Conducted AS-IS process mapping for warehouse and clinic operations; initiated cross-functional gap analysis to align operations with KPIs.
- Developed treatment and inventory SOPs to ensure process consistency across multiple locations. Designed real-time dashboards using Power BI for leadership visibility into metrics such as stock turnover, procurement lead time, and vendor scores.
- Spearheaded CRM transformation to enable pipeline visibility and auto-follow-ups—boosted patient conversions and campaign ROI.
- Implemented KEKA HRMS platform for centralized attendance, leave, and payroll—reducing manual overheads and increasing process compliance.
Sales & Strategy Operations Analyst
LinkedIn (Akraya Solutions Pvt. Ltd)
06.2022 - 05.2023
- Automated end-of-quarter processes and streamlined revenue operations for enhanced efficiency.
- Developed a real-time global revenue dashboard in Power BI to facilitate tracking.
- Delivered strategic insights through data analysis for quota planning and territory allocation.
- Led optimization of revenue reconciliation and commission workflows, reducing delays and errors.
- Created graphical reports alongside detailed Excel analyses to illustrate findings clearly.
- Managed quarterly planning processes, including account segmentation and quota allocation.
- Supported sales teams with revenue attribution and maintained Salesforce hygiene standards.
- Automated end-of-quarter commission adjustments and reconciliations for APAC region.
Data Analyst – Operations
Verity Knowledge Solutions (Client: UBS)
05.2019 - 06.2022
- Collaborated within an 8-member global team supporting a leading Investment Bank, focused on enhancing operational efficiency and enterprise-wide cost management initiatives.
- Worked directly with the Group Efficiency and Cost Management function to streamline planning, forecasting, and reporting processes, enabling data-driven decision-making.
- Conducted detailed cost and operational data analyses to identify inefficiencies and provide actionable recommendations for cost optimization.
- Designed and implemented interactive Tableau dashboards to uncover cost-saving opportunities, enabling visibility and data-led improvements across investment banking support functions.
- Engaged with cross-functional global teams to map, assess, and optimize end-to-end operational workflows, leveraging structured data and visual analytics for continuous process improvement.
Operations Analyst
Prometric Testing Pvt. Ltd.
01.2019 - 05.2019
- Led operational analysis for test centers, leveraging historical application trends to advise on capacity planning and functional optimization, resulting in cost savings and improved efficiency.
- Conducted predictive analysis on previous year’s data to forecast demand, enabling strategic decisions for test center deployment and utilization.
- Developed and enhanced client-specific reports using SQL, Excel, and Tableau, providing actionable insights and supporting stakeholder decision-making.
- Spearheaded a data-driven capacity management initiative that contributed to a 50% year-over-year revenue increase by aligning resources with peak demand periods.
- Managed ad-hoc data extraction and reporting requests, ensuring timely and accurate delivery of critical business information.
Operations Process Sr. Associate
NTT DATA Services (Formerly Dell)
03.2013 - 01.2019
- Analyzed global tech support data and delivered compliance reports and performance insights to stakeholders using Excel and Tableau, enabling data-backed decision-making.
- Collaborated with international clients to present key findings and identify areas for cost reduction, operational streamlining, and improved compliance adherence.
- Identified and addressed non-compliance trends in commodity dispatches, resulting in reduced system exchanges and minimized full system replacements.
- Contributed to strengthening compliance management practices and enhancing operational efficiency through continuous analysis and stakeholder engagement.
Technical Support Associate
IBM DAKSH Business Process Services Pvt. LTD
08.2011 - 07.2012
- Functioned in Technical Support Department of QUICKBOOKS, renowned Taxing & Payroll software in Canada, ensuring prompt and precise solutions for client issues
- Tracked customer inquiries using CRM software.
- Provided technical assistance to customers via phone, email, or chat.
- Reported customer feedback and feature requests to the development team.
- Identified areas of improvement within existing processes and procedures.
Education
PGP – Artificial Intelligence & Machine Learning - Artificial Intelligence
Great Lakes Institute of Management
01-2024
PG Program in Business Analytics - Business Analytics
Great Lakes Institute of Management
01-2017
BCA – Information Technology -
Guru Gobind Singh Indraprastha University
01-2011
High School Diploma -
Montfort Sr. Secondary School
01-2011
Skills
- KPI reporting tools (Power BI, Tableau)
- Standard operating procedures (SOPs)
- Change management strategies
- Dashboard design and development
- Customer relationship management (CRM)
- Data analytics expertise
- Operational & Cost-saving strategies
- Business intelligence solutions
- Client relationship management
- Cross-departmental leadership
Affiliations
- Cooking
- Music
- Travelling
- Football
Timeline
IT Operations & Process – Head
ISAAC Luxe (International Aesthetics Pvt. Ltd)
09.2023 - Current
Sales & Strategy Operations Analyst
LinkedIn (Akraya Solutions Pvt. Ltd)
06.2022 - 05.2023
Data Analyst – Operations
Verity Knowledge Solutions (Client: UBS)
05.2019 - 06.2022
Operations Analyst
Prometric Testing Pvt. Ltd.
01.2019 - 05.2019
Operations Process Sr. Associate
NTT DATA Services (Formerly Dell)
03.2013 - 01.2019
Technical Support Associate
IBM DAKSH Business Process Services Pvt. LTD
08.2011 - 07.2012
PGP – Artificial Intelligence & Machine Learning - Artificial Intelligence
Great Lakes Institute of Management
PG Program in Business Analytics - Business Analytics
Great Lakes Institute of Management
BCA – Information Technology -
Guru Gobind Singh Indraprastha University
High School Diploma -
Montfort Sr. Secondary School
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