Vivek Singh Jadon
Jaipur
Summary
Motivated IT Person with 5.3 years of experience in IT Industry. Discerning Computer Systems Analyst devoted to improving computer systems and network performance for enhanced productivity. Stays up-to-date on latest security regulations and protocols to execute effective measures for sustaining privacy and operational integrity. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Systems Engineer
Sysnet Global Technologies & TVS-E (Infosys Limited)
12.2021 - Current
- Troubleshot hardware issues, providing timely solutions to minimize downtime.
- Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
- Installed and configured network printers and other peripheral devices.
- Analyzed system performance and identified areas for optimization.
- Collaborated with cross-functional teams to troubleshoot and resolve technical issues.
- Supported venue operations through regular inspection, testing, and maintenance of installed AV systems to minimize downtime or technical issues during events.
- Developed documentation for system maintenance procedures and user guides.
- Managed user accounts, groups, and permissions within Active Directory environment.
- Restored data on computers and office machines.
- Tested existing hardware components, recommending necessary upgrades and replacements to meet performance standards.
- Enhanced team collaboration, sharing insights and best practices in regular team meetings.
- Reduced downtime by proactively identifying potential technical issues and implementing preventive measures.
- Managed high-pressure situations with professionalism, effectively addressing urgent customer concerns while maintaining composure.
- Improved customer satisfaction by providing timely and efficient technical support.
Assistant System Engineer
Mewar University
08.2021 - 12.2021
- Provided exceptional remote assistance, quickly diagnosing software or hardware malfunctions over phone or email communications.
- Upgraded operating systems and computer software to perform compatibility with programs.
- Patched software and installed new versions to eliminate security problems and protect data.
Desktop Support Engineer
BSL Ltd.
12.2019 - 07.2021
- Repaired and replaced faulty components, ensuring optimal performance and reliability of devices.
- Managed inventory of spare parts, optimizing resource allocation for repairs and maintenance tasks.
- Collaborated with customer service teams to address client concerns, providing technical support effectively.
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
Education
B.Tech. - Computer Science
Rajasthan Technical University
Bharatpur, India01-2015
Higher Secondary -
Dr. B.R. Ambedkar H.S. School
Sabalgarh, India01-2010
High School Diploma -
Dr. B.R. Ambedkar H.S. School
Sabalgarh01-2008
Skills
- Ticketing system proficiency
- Hardware and software installation
- Printer and peripheral support
- Local area networking
- Asset management
- Operating systems
- Troubleshooting network issues
- Laptop servicing
- Data Backups
- Help Desk Support
- Maintenance and Troubleshooting
- Resolving Problems and Incidents
- Friendly and Patient
- System troubleshooting
- Adaptability and flexibility
- Microsoft Active Directory
- Microsoft SCCM [Software Patches]
- Microsoft Windows and Office
- Network (LAN &WAN)
Accomplishments
Achieved full customer satisfaction during work at client location Infosys Limited when working in Sysnet & TVS-E.
Languages
English
Intermediate (B1)
Hindi
Upper intermediate (B2)
Timeline
Systems Engineer
Sysnet Global Technologies & TVS-E (Infosys Limited)
12.2021 - Current
Assistant System Engineer
Mewar University
08.2021 - 12.2021
Desktop Support Engineer
BSL Ltd.
12.2019 - 07.2021
B.Tech. - Computer Science
Rajasthan Technical University
Higher Secondary -
Dr. B.R. Ambedkar H.S. School
High School Diploma -
Dr. B.R. Ambedkar H.S. School
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