Vivek Singh Shekhawat
Jaipur
Summary
As General Manager focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Service expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills.
Overview
18
18
years of professional experience
Work History
General Manager
Crossland Cars Pvt Ltd
Jaipur
10.2020 - Current
- Recruited, interviewed and hired qualified staff for open
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Developed service and sales strategies to improve retention and revenue.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
Service Manager
Shivalik IB Automobiles
Ahmedabad
09.2019 - 09.2020
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
- Adhered to customer service standards to foster satisfaction and retention.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
Service Manager
Apex Automobiles Pvt Ltd
Gandhidham
04.2015 - 09.2019
- Collaborated with customers to offer solutions to service needs.
- Adhered to customer service standards to foster satisfaction and retention.
- Addressed customer questions and concerns regarding products and services.
- Identified opportunities to increase efficiency through automation or process re-engineering.
- Resolved customer complaints in a timely manner.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives
- Monitored service performance metrics to identify areas of improvement.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Established key performance indicators (KPIs) to measure success.
Service Manager
Torque Automotive Pvt Ltd
Baroda
10.2010 - 03.2015
Service Engineer
Electrotherm india
Udaipur
01.2008 - 09.2010
- Resolved escalated customer complaints regarding product quality or service delivery issues.
- Attended conferences, seminars and workshops to stay up-to-date with latest technologies.
- Provided feedback to product development teams about customer needs and suggestions for improvement.
- Provided technical support to other team members at Dealerships when needed.
- Communicated effectively with Dealer Principals regarding progress updates on assigned projects.
- Conducted regular inspections of Dealer facility for signs of wear or damage.
- Assisted Dealership with warranty claims and service inquiries.
Service Advisor
Ring Road Honda
Gurgaon
01.2006 - 12.2007
Education
Bachelor of Engineering - Automobile Engineering
Rustam Ji Institute of Technology
Gwalior06-2005
Skills
- Customer Retention
- Workflow Planning
- Loss Prevention
- Customer Relationship Management
- Cost Reductions
- Profit Generation
Languages
Hindi
First Language
English
Upper Intermediate
B2
Timeline
General Manager
Crossland Cars Pvt Ltd
10.2020 - Current
Service Manager
Shivalik IB Automobiles
09.2019 - 09.2020
Service Manager
Apex Automobiles Pvt Ltd
04.2015 - 09.2019
Service Manager
Torque Automotive Pvt Ltd
10.2010 - 03.2015
Service Engineer
Electrotherm india
01.2008 - 09.2010
Service Advisor
Ring Road Honda
01.2006 - 12.2007
Bachelor of Engineering - Automobile Engineering
Rustam Ji Institute of Technology