VIVEK THULASIDHARAN PILLAI
Vandanam, K-106, Thiruvananthapuram
Summary
Highly motivated and result-oriented supervisor with 4 years of experience leading, training, and motivating a team of employees. Known for promoting an energetic, positive, results-driven work environment and achieving high productivity and efficient task completion. Possess specialized skills in guest relations, event coordination, and problem-solving. Excel in communication, adaptability, and time management, ensuring smooth operations and superior guest satisfaction.
Overview
6
6
years of professional experience
Work History
Concierge Supervisor
PARAGON
Scarborough
02.2023 - 09.2024
- Supervised daily operations of concierge services, ensuring adherence to standards and customer satisfaction.
- Monitored staff performance, providing feedback and guidance as needed.
- Resolved customer complaints professionally.
- Assigned tasks to team members to maximize the efficiency and effectiveness of service delivery.
- Created detailed reports on employee performance, customer feedback, and operational costs. for management review.
- Managed inventory of supplies necessary for the smooth functioning of concierge services.
Business Associate/Administrator - Business Operations
TEEKAY PALACE
Trivandrum
03.2019 - 08.2022
- Developed and maintained customer relations by providing prompt, courteous service.
- Conducted market research to identify potential customers and industry trends.
- Analyzed sales data to determine areas of improvement or growth opportunities.
- Coordinate with vendors to ensure timely delivery of products and services.
- Managed inventory levels, ensuring adequate stock was available at all times.
- Performed administrative duties, such as filing and data entry.
Education
International Business -
Georgian college
scarborough, ontario04.2023
Bachelors in Business Administration -
MGM COLLEGE OF ARTS AND SCIENCE
Trivandrum, Kerala03.2021
HIGHER SECONDARY EDUCATION -
SARASWATHI VIDYALAYA
THIRUVANANTHAPURAM03-2017
Skills
- Customer service
- Time management
- Business support
- Problem-Solving
- Documentation review
- Guest Relations
- Strong leadership
- Property Management
- Analytical Skills
- Excellent Communication
Languages
- English
- Hindi
- Malayalam
- Tamil
Timeline
Concierge Supervisor
PARAGON
02.2023 - 09.2024
Business Associate/Administrator - Business Operations
TEEKAY PALACE
03.2019 - 08.2022
International Business -
Georgian college
Bachelors in Business Administration -
MGM COLLEGE OF ARTS AND SCIENCE
HIGHER SECONDARY EDUCATION -
SARASWATHI VIDYALAYA
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