VIVEK V
Chennai
Summary
Efficient Process Associate with comprehensive understanding of business process improvement and workflow management. Experienced in streamlining processes to enhance efficiency and productivity, utilizing expertise in data analysis and problem-solving abilities. Demonstrated success in contributing to team objectives, driving process enhancements and delivering high-quality results consistently.
Overview
2026
2026
years of professional experience
4030
4030
years of post-secondary education
1
1
Certification
Work History
Process Associate
Data Mark
Chennai
09.2018 - 08.2025
Billing process
- Resolved customer service inquiries within established time frames while maintaining a high level of quality assurance.
- Identified needs of customers promptly and efficiently.
- PROJECT NAME R&L CARRIERS.
Senior Customer Care Executive
TELEPERFORMANCE
Chennai
05.2022 - 12.2022
- It is totally U.S cars document verification process.
- PROJECT NAME Vroom.
Sales Executive
Airtel
- Attended industry events to build relationships with key contacts in the field.
Sales Executive
Hathway
Chennai
- Implemented processes for cross-selling products or services based on customer needs.
Education
Master of Arts - Economics
D.R.B.C.C.C.HINDU COLLEGE PATTABIRAM
Chennai 600072. 04.2016 - 05.2018
Bachelor of Arts - Economics
D.R.B.C.C.C HINDU COLLEGE PATTABIRAM.
Chennai 600072. 04.2013 - 05.2016
BHARATH MATRIC HR. SEC. SCHOOL 12 Std
Chennai Ambattur 600053.SRI RAMKRISHNA VIDYA MANDIR MATRICULATION 10th Std
Chennai Thirumullaivoyal 600062.Skills
- Good typing knowledge
- Sales executive
- Audit process
Languages
Tamil
First Language
Telugu
Beginner (A1)
A1
English
Intermediate (B1)
B1
My strength and weekness
- My strength is Be punctual and honest
- My weekness fear and Emotional
Affiliations
- All Sports events and activities
- In school and college days I did there are many volunteers activities and participated.
- I did one day work shop 7 days internship program
- I participated quiz competition
- I achieved 3rd prize for eco bazzar competition I done very well.
Accomplishments
- Previous company in DATAMARK I have achieved more BPA awards and every month doing for audit process.
- I Received Excellence award for doing outstanding performance.
- And my School and college days I received best student of the year and best representative and best performer for all the subjects.
Certification
- In college I received University 11 th rank in B.A economics in the year 2016.
- I received 100%production and 99.99% quality award in the month of June 2025.
Timeline
Senior Customer Care Executive
TELEPERFORMANCE
05.2022 - 12.2022
Process Associate
Data Mark
09.2018 - 08.2025
Master of Arts - Economics
D.R.B.C.C.C.HINDU COLLEGE PATTABIRAM
04.2016 - 05.2018
Bachelor of Arts - Economics
D.R.B.C.C.C HINDU COLLEGE PATTABIRAM.
04.2013 - 05.2016
Sales Executive
Airtel
Sales Executive
Hathway
BHARATH MATRIC HR. SEC. SCHOOL 12 Std
SRI RAMKRISHNA VIDYA MANDIR MATRICULATION 10th Std