Summary
Overview
Work History
Education
Skills
Timeline
Generic

Vivian Mettert

Auburn

Summary

Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Energetic Manager/Bartender/Server with 8 years of experience offering quality food services. Restaurant Manager with expertise in general operations management, special events, staff development and training, and recruitment. Dynamic professional with demonstrated success in developing and executing innovative marketing strategies to boost sales, while maintaining operational efficiency. Skilled in budget management to reduce costs and maximize profits. Passion for food preparation, providing quality products to customers.

Overview

7
7
years of professional experience

Work History

Restaurant General Manager

Shortys Steakhouse
05.2024 - Current
  • Oversaw all aspects of restaurant operations, including staff management, customer service, and financial performance
  • Implemented cost-saving measures, developed strategic plans to increase revenue, and led a team to ensure high levels of productivity and customer satisfaction.
  • Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
  • Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
  • Set clear expectations and created positive working environment for employees.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
  • Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
  • Boosted restaurant revenue by implementing innovative marketing strategies and promotions.

Server/Bartender

Shortys Steakhouse
06.2020 - Current
  • Memorized menu, checked in with guests, maintained a clean workspace, and executed front-of-house tasks to create memorable dining experiences
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Bartender

Orchard Ridge Country Club
02.2023 - 05.2023
  • Made drinks for golfers, maintained a clean workspace, created new craft cocktails, and worked on the course during busy times.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.

Server

Caruso's
06.2019 - 10.2021
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Internship Student

Willow Tree Guidance & Wellness
01.2018 - 05.2018
  • Answered calls, worked the front desk, created reports, participated in client meetings, and gained practical experience with relevant software.
  • Developed professional skills through hands-on experiences, including time management and effective communication.
  • Improved internship experience by efficiently managing assigned tasks and meeting deadlines.
  • Received positive feedback from supervisors, reflecting a strong commitment to personal growth and development throughout the internship program.
  • Gained practical experience in various aspects of the field, applying academic knowledge to real-world situations.

Education

BACHELOR OF SCIENCE (B.S.) in GENERAL PSYCHOLOGY & CRIMINAL JUSTICE -

Trine University
Angola, IN
12.2022

Skills

  • Cool Under Pressure
  • Operational Efficiency and Safety
  • Adaptable and Flexible
  • Natural Leadership
  • Courteous Phone Demeanor
  • Workflow Coordination
  • Customer Service and Rapport
  • Hospitality Service Expertise
  • Conflict and Complaint Resolution
  • Warm and Friendly
  • Leadership
  • Hospitality
  • Restaurant Management
  • Operations Management
  • Staff Scheduling
  • POS system knowledge
  • Hiring Decisions
  • Labor Management
  • Customer Engagement
  • Guest Relations
  • Scheduling Coordination
  • Restaurant Promotion

Timeline

Restaurant General Manager

Shortys Steakhouse
05.2024 - Current

Bartender

Orchard Ridge Country Club
02.2023 - 05.2023

Server/Bartender

Shortys Steakhouse
06.2020 - Current

Server

Caruso's
06.2019 - 10.2021

Internship Student

Willow Tree Guidance & Wellness
01.2018 - 05.2018

BACHELOR OF SCIENCE (B.S.) in GENERAL PSYCHOLOGY & CRIMINAL JUSTICE -

Trine University

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Vivian Mettert