Vivian Phillips
Schererville
Summary
With over 15 years of experience in fast-paced performance, highly proficient in customer service and office management. Working seamlessly with a team is a source of pride, and a friendly and personable demeanor complements a professional approach in the workplace. An active listener and quick learner, always seeking opportunities to sharpen skills and become a valuable asset to any company.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Cosmetologist
Self Employed
01.2005 - Current
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
Office Manager
CTAFC CREDIT UNION
06.2019 - 04.2024
- Managed consumer financial dealings.
- Streamlined loans operations.
- Maintained accurate financial records for accounts receivable.
- Created and managed general ledger entries.
- BSA manager
Customer Service Representative
Americall Teleperformance
01.2005 - Current
- Managed a high volume of customer inquiries, exceeding 100 calls each day.
- Marketed and promoted credit card services and memberships to current clientele.
- Ranked number 7 for leading sales performance out of a group of 300 during the years 2005 and 2006.
Office Manager, Homemaking Supervisor, H.R. Asst. Director
Next Level Healthcare Outreach
06.2007 - 06.2019
- Managed administrative tasks and staff coordination.
- Facilitated communication between patients and medical staff.
- My daily responsibilities included: conflict resolution, Billing, coding, scheduling, payroll, filing, organizing, marketing
- Facilitated onboarding and orientation for new hires.
Education
License - Cosmetology
Dudley Beauty College
01.2006
Denton Christian Academy High School -
Denton Christian Academy
01.2004
Skills
- Billing
- Conflict management/resolution
- Administrative Experience
- MS Windows Proficient
- Fast Learner
- Detail and Goal-oriented
- Social skills
- Friendly
- Customer service
- Team leadership
- Decision-making
Certification
- Bartender License
- Food Handler Certification
Personal Information
Authorized To Work: US
Timeline
Office Manager
CTAFC CREDIT UNION
06.2019 - 04.2024
Office Manager, Homemaking Supervisor, H.R. Asst. Director
Next Level Healthcare Outreach
06.2007 - 06.2019
Cosmetologist
Self Employed
01.2005 - Current
Customer Service Representative
Americall Teleperformance
01.2005 - Current
License - Cosmetology
Dudley Beauty College
Denton Christian Academy High School -
Denton Christian Academy
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