Hi, I’m
VIVIAN RAJ KUMAR
Dubai
Summary
Experienced professional with over 11 years in roles such as Sr. Hub Manager, Asst Account Manager, Community Associate, Duty Manager, Supervisor, and Client Servicing Executive. Proficient in planning and supervising operational activities, managing workforce effectively, addressing customer queries with tailored solutions, organizing workflow, and ensuring clear understanding of duties among employees.
Overview
11
years of professional experience
2017
years of post-secondary education
3
Languages
Work History
Think Space Coworking Pvt Ltd
SENIOR HUB MANAGER
11.2024 - Current
Job overview
- Drive operational excellence by overseeing daily hub functions, optimizing workflows, and enhancing service delivery.
- Played a key role in the successful expansion of a new coworking centre, coordinating prelaunch operations, vendor management, and space readiness.
- Closed a high-value deal for 5,000 sq. ft. of workspace with 110 workstations, increasing occupancy and boosting revenue.
- Generated additional revenue streams through curated stalls, flea markets, and community-driven events, enhancing member engagement and brand visibility.
- Leverage KPI analytics to boost productivity, reduce costs, and elevate overall performance.
- Implement innovative process improvements to maximize efficiency and ensure industry compliance.
- Lead and develop high-performing teams through targeted training, fostering a culture of accountability, collaboration, and continuous growth.
- Enhance customer satisfaction by proactively resolving issues, meeting service commitments, and strengthening stakeholder relationships.
- Collaborate with senior leadership and clients to align strategic goals, providing actionable insights and performance reports.
- Enforce rigorous safety standards and compliance protocols, proactively managing risks and conducting audits to uphold operational integrity.
- Manage budgets with precision, driving cost control, resource optimization, and vendor negotiations to maximize profitability.
- Generate new revenue streams by actively prospecting, conducting engaging tours, and closing high-value deals with diverse clients.
- Build a robust sales pipeline using CRM tools, ensuring consistent follow-up and achievement of sales targets.
- Negotiate contracts and pricing strategies to optimize space utilization, revenue, and client satisfaction.
- Partner with marketing and community teams to develop tailored offerings, promotional campaigns, and market positioning strategies.
- Monitor industry trends, competitor activities, and occupancy metrics to inform strategic decision-making.
- Deliver a seamless onboarding experience for clients, coordinating cross-functionally to ensure smooth integration and long-term retention.
Smartworks Coworking Spaces Ltd
ASSISTANT ACCOUNT MANAGER
02.2024 - 11.2024
Job overview
- Cultivated a vibrant, community-driven environment to enhance member satisfaction and retention.
- Built strong relationships with members, delivering personalized support to meet their unique needs.
- Acted as the primary liaison for inquiries, feedback, and requests, ensuring swift and effective resolution.
- Organized engaging events-networking mixers, workshops, and professional development sessions-to boost community engagement.
- Collaborated with partners and vendors to seamlessly coordinate event logistics, maximizing participation.
- Managed daily operations, including maintenance, security, and amenities, to ensure a safe, clean, and efficient workspace.
- Implemented policies and procedures to uphold a productive, secure, and welcoming environment.
- Developed targeted marketing strategies and referral programs to attract new members and foster loyalty.
- Cultivated strategic partnerships with local businesses and professionals to expand networking opportunities.
- Leveraged social media and digital channels to promote the space and increase community visibility.
- Maintained accurate membership records, contracts, and payments using advanced management software.
- Prepared insightful reports on occupancy, satisfaction, and event metrics to inform strategic decisions.
- Supported budget planning and financial management to optimize revenue and control expenses.
Smartworks Coworking Spaces Ltd
COMMUNITY EXECUTIVE
03.2023 - 02.2024
Job overview
- As a Community Executive at Smartworks, I will be playing a crucial role in managing the day-to-day operations and ensuring a positive experience for members.
- Welcome and onboard new members, providing them with an orientation of the space and its amenities.
- Address member inquiries, concerns, and requests promptly and professionally.
- Build relationships with members, understand their needs, and offer appropriate solutions and support.
- Proactively engage with members to foster a sense of community and facilitate networking opportunities.
- Oversee the maintenance and cleanliness of the co-working space, ensuring it is well-maintained and presentable at all times.
- Coordinate with vendors and service providers to address any maintenance or repair issues promptly.
- Monitor and manage the availability of workspaces, meeting rooms, and other shared facilities.
- Collaborate with the operations team to ensure proper functioning of amenities such as Wi-Fi, printers, and kitchen facilities.
- Organize and coordinate events, workshops, and networking sessions for the co-working community.
- Collaborate with external partners and internal teams to plan and execute successful events.
- Promote and market events to members and external stakeholders to drive attendance and engagement.
- Gather feedback and evaluate the success of events, making improvements for future activities.
- Develop and implement strategies to enhance the co-working community experience.
- Foster a positive and collaborative environment by encouraging interaction and knowledge sharing among members.
- Facilitate member introductions and connections, promoting networking and collaboration.
- Utilize online platforms and communication tools to engage with members, share updates, and gather feedback.
- Assist in generating leads and converting prospects into new members.
- Conduct tours of the co-working space, highlighting its features, benefits, and value proposition.
- Collaborate with the sales team to meet revenue targets and contribute to the growth of the coworking space.
- Maintain an up-to-date knowledge of market trends, competition, and industry developments.
Regus Office Centre Services(Chennai) Pvt Ltd
COMMUNITY ASSOCIATE
11.2021 - 03.2023
Job overview
- Company Overview: IWG plc, formerly known as Regus, is provider of serviced offices, business lounges and conferencing facilities with international standards. It is pioneer in the business of serviced offices, also known as Business Centre.
- Planning & supervising the Centre's operation activities and managing the workforce effectively.
- Having excellent rapport with the customers, vendor and with the down team in line to achieve the management goal.
- Acting as a front face between the organization and customer to provide the best-in-class services by incorporating the company policies as well.
- Addressing the customer concerns promptly by giving them best suitable suggestion.
- Welcoming the customer to their workplace cordially.
- Consulting the customer on regular basis to check their comfortableness at the Centre and address the issue immediately if they are facing any.
- Equipping the Centre with best-in-class facilities by the routine checklist.
- Auditing the quality and availability of stocks every week to run the Centre effectively.
- Handling every month's collection record, which must be collected from the client on time and allocate the same towards their account with the billing cycle.
- Maintaining every customer record and account within the retainer deposit limit, and main goal is to avoid any bad debt.
- Support the customer with their account by clearing the doubt on their invoices and advise them to maintain good payment records without any delay on their payment date.
- Finish every day to monthly tasks and check the report on time to increase the Centre's revenue.
- Completing the tasks for both move-in and check-out clients.
- Discussing with the move-in customer about the Centre operation, product organization, privilege and policies.
- Conducting tour for the walk-in customer and suggesting the right product as per their requirement.
- As Centre team's main agenda, concentrate on Centre occupancy and fill the inventory by working with the sales team.
- Performing Vendor management, bills/payment clearance & execution of work, from getting different quotations to completing the work by following the process.
- Checking all the client invoice records /reports before getting generated to avoid any revenue loss or mischarge.
- Supporting meeting room requirements for both the in-house and other customers to conduct their business meetings successfully.
- Resolving the IT issues & other issues which interrupt client work and If the problem is not cleared, raise a ticket to the concerned department and follow up the same till it gets resolved.
- Organizing creative events on the occasion of the festival to get connected with the customer and team member.
- IWG plc, formerly known as Regus, is provider of serviced offices, business lounges and conferencing facilities with international standards. It is pioneer in the business of serviced offices, also known as Business Centre.
Sapthagiri Restaurants Pvt Ltd
DUTY MANAGER
07.2019 - 11.2021
Job overview
- Prepared job descriptions.
- Managed the hiring process, including advertising open positions, reviewing resumes.
- Conducted interviews, performed reference and background checks.
- Drafted offer letters.
- Carried out the onboarding process for new employees.
- Kept up-to-date personnel information and files.
- Ensured management actions complied with employee handbook and labour laws.
- Framed policies and procedures.
- Followed up on employee performance documentation.
- Handled personnel-related issues.
- Involved in disciplinary and termination meetings.
Brandmidas Hospitality and Aviation Services Pvt Ltd
SUPERVISOR
02.2018 - 06.2019
Job overview
- Guided internal and external customers in a fast-paced airport environment and was responsible for a variety of tasks at the airport involving customer contact/support operational duties, presenting information.
- Involved in Staff roster, Attendance, and Aerodrome Entry Permit for three departments, including the housekeeping staff.
- Looked after stock and housekeeping materials.
- Planned workflow and ensured that employees understood their duties or delegated tasks.
- Oversaw employee activity and productivity and provided constructive feedback and coaching.
- Took complaints and resolved problems.
- Kept timekeeping and personnel records.
- Pass on information from upper management to employees and vice versa.
- Generated and presented performance reports.
- Confirmed adherence to legal and company policies and procedures and undertake disciplinary action if the need arises.
Adventure Media House
CLIENT SERVICING EXECUTIVE
06.2014 - 04.2017
Job overview
- Handled large amounts of inbound and outbound calls in a timely manner.
- Identified customer needs, clarified information, researched every issue and provided solutions.
Education
PTC Aviation Academy
ADVANCED DIPLOMA from AIRPORT AND AIRLINE MANAGEMENT
Panimalar Polytechnic College
DIPLOMA from MECHANICAL ENGINEERING
Skills
Strategic Operations Management
Process Optimization
Vendor & Facility Management
Budgeting & Cost Control
Compliance & Safety Standards
Team Leadership & Training
Quality Assurance
Inventory & Asset Management
B2B/B2C Sales Strategy
Pipeline Development
Deal Negotiation & Closure
Space Utilization Optimization
Revenue Generation
Market Trend Analysis
Client Relationship Management
Cross-selling & Upselling
Networking & Lead Generation
Event-Based Revenue Initiatives
Interests
Photography
Cooking
Personal Information
- Date of Birth: 11/16/89
- Nationality: Indian
- Marital Status: Married
Timeline
SENIOR HUB MANAGER
Think Space Coworking Pvt Ltd
11.2024 - Current
ASSISTANT ACCOUNT MANAGER
Smartworks Coworking Spaces Ltd
02.2024 - 11.2024
COMMUNITY EXECUTIVE
Smartworks Coworking Spaces Ltd
03.2023 - 02.2024
COMMUNITY ASSOCIATE
Regus Office Centre Services(Chennai) Pvt Ltd
11.2021 - 03.2023
DUTY MANAGER
Sapthagiri Restaurants Pvt Ltd
07.2019 - 11.2021
SUPERVISOR
Brandmidas Hospitality and Aviation Services Pvt Ltd
02.2018 - 06.2019
CLIENT SERVICING EXECUTIVE
Adventure Media House
06.2014 - 04.2017
Panimalar Polytechnic College
DIPLOMA from MECHANICAL ENGINEERING
01.2008
PTC Aviation Academy
ADVANCED DIPLOMA from AIRPORT AND AIRLINE MANAGEMENT
01.2017