Viviana Ordonez De Jesús
Indianapolis
Summary
Dedicated and diligent employee with a strong background in customer service, multitasking, and time management. Focus on providing each customer with a positive and memorable experience. Committed to meeting company needs through consistent and organized practices. Proficient in working under pressure and adapting to new situations and challenges to effectively enhance the organizational brand.
Overview
6
6
years of professional experience
Work History
Front Desk Agent
Curtis Motor Sales
02.2021 - Current
- Handled payment processing and provided customers with receipts and proper bills and change.
- Answered telephones and greeted customers to assist, answer questions and direct.
- Greeted customers at arrival to build positive relationships and discuss vehicles.
- Responded to inquiries from potential customers via email and telephone.
Customer Service Associate
Management and Technology Consultants LLC
05.2019 - 05.2020
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Addressed inquiries, resolved customer issues and managed customer relations.
- Maintained customer privacy and protected company operations by keeping information private and confidential.
- Operated multi-line phone system and online messaging system to communicate with customers.
Education
Dental Assisting
Indianapolis Dental Assistant School
06.2021
Medical Interpreter
Ben Davis University High School
Indianapolis, IN06-2018
Associate of Science -
Vincennes University
Vincennes, IN06.2018
Skills
- Sales Expertise
- Payment Oversight
- Fluent in English and Spanish
- Customer Service
- Team Building
- Reservation systems
- Microsoft office
- Registration processing
- Data entry
- Invoicing and billing
Timeline
Front Desk Agent
Curtis Motor Sales
02.2021 - Current
Customer Service Associate
Management and Technology Consultants LLC
05.2019 - 05.2020
Associate of Science -
Vincennes University
Dental Assisting
Indianapolis Dental Assistant School
Medical Interpreter
Ben Davis University High School
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