V Keshwa Murthy

• Company Overview: Six30Labs
• Maintenance of Hardware/Networking
• Administration of Windows XP /Vista/ 2003 server
• Can configure all the systems over the network to efficiently make use of Servers
• Email Configuration through domain
• Site, Configure site components, Software Distribution, Network Access account
• Operating System Installer package properties managing
• Imaging the machine through offline and network build
• Working in AD
• SCCM Monitoring workspace
• GPO Management
• Manage the existing PowerShell Scripts
• Microsoft Office 365 creating ID
• Troubleshooting Office 365 issues
• Migration of Office 365
• Activating the Office 365 Keys
• Handling Azure AD token issues
• Office 365 Client handling issues
• Working on basic firewall setting
• Working on VPN configuration & Cyber security
• Working on Forticlient server and EMS console
• Handling Admin Antivirus setup console and managing
• Adding machines in the collective group in SCCM & pushing patches
• Creating the Distributing/Security groups and configuration at server end
• Working in Exchange server
• Worked on Ticket & services request with SLA time
• System / LAN Maintenance
• Integration of servers, desktops, Installation and Maintenance of LAN
• Wiping the data & hardware activity
• Managing the asset inventory
• Checking the laptop health on a regular basis
• Six30Labs

• Resolved complex technical issues through rigorous troubleshooting and root-cause analysis, minimizing downtime and disruptions to business operations.
• Streamlined processes by automating repetitive tasks, saving time and resources.
• Developed call-to-action plans to improve IT service effectiveness.
• Provided technical and functional recommendations based on project requirements.
• Managed IT infrastructure upgrades, ensuring minimal impact on daily operations while enhancing overall system capabilities.
• Collaborated with IT support teams to swiftly resolve technical issues, minimizing disruptions to business operations.

Installed, configured, tested and maintained operating systems, application software, and system management tools.

• Improved IT system performance by implementing proactive maintenance processes and timely upgrades.
• Reduced downtime by quickly diagnosing and resolving hardware, software, and network issues.
• Increased user satisfaction through effective communication and timely resolution of support tickets.
• Managed inventory of computer equipment, standardizing hardware configurations for ease of maintenance and scalability.
• Maintained detailed documentation of technical issues, resolutions, and knowledge base articles for future reference.
• Provided remote support to offsite users, ensuring minimal disruption during business travel or remote work scenarios.
• Collaborated with cross-functional teams to ensure seamless integration of new systems and technologies.
• Used ticketing systems to manage and process support actions and requests.

• Installed, configured, tested and maintained operating systems, application software, and system management tools.
• Improved IT system performance by implementing proactive maintenance processes and timely upgrades.
• Developed customized scripts to automate repetitive tasks resulting in increased efficiency within the IT department.
• Optimized system performance, conducting routine checks and addressing potential issues before escalation.
• Installed and configured operating systems and applications.
• Diagnosed and troubleshot hardware, software and network issues.
• Installed, configured and maintained computer systems and network connections.
• Patched software and installed new versions to eliminate security problems and protect data.
• Maintained servers and systems to keep networks fully operational during peak periods.
• Tested new software and hardware prior to deployment.
• Created user accounts and assigned permissions.
• Researched and identified solutions to technical problems.
• Generated reports to track performance and analyze trends.

• Collaborated with cross-functional teams to design and implement secure network solutions for various projects.
• Streamlined processes for network troubleshooting, leading to faster issue resolution times.
• Spearheaded initiatives to improve overall security posture by identifying vulnerabilities and implementing appropriate countermeasures.
• Managed relationships with vendors and service providers, negotiating contracts to optimize cost-effectiveness while maintaining quality standards.
• Developed comprehensive documentation for network infrastructure, ensuring efficient knowledge transfer and easy reference for future maintenance tasks.
• Initiated efforts towards energy-efficient networking strategies that reduced operational costs without compromising on performance.
• Conducted regular performance assessments of the network to ensure optimal functionality, addressing any identified deficiencies promptly.
• Reduced downtime through proactive monitoring and timely resolution of network issues.
• Updated policies governing acceptable use of company networks, ensuring compliance with industry best practices and regulatory requirements.
• Troubleshot complex issues affecting multiple systems or sites, devising customized solutions that minimize disruptions to business operations.
• Optimized resource allocation by conducting capacity planning exercises, ensuring adequate bandwidth is available during peak usage periods without over-provisioning resources unnecessarily.

• Reduced downtime by proactively identifying and resolving potential issues through thorough system monitoring.
• Established effective communication channels between IT support staff and end-users, leading to improved issue resolution times overall.
• Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
• Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
• Enabled smooth transitions during hardware and software upgrades, minimizing disruptions to endusers.
• Worked with users to determine areas of technology in need of improved usability.