Vipin Sharma
Bahadurgarh
Summary
Results-driven professional with over 14 years of experience in Sales Support and Operations, consistently delivering high-quality results. Demonstrates strong communication and teamwork skills, focused on achieving organizational objectives and providing exceptional service. Committed to continuous learning and innovation, utilizing analytical thinking to develop effective solutions in dynamic environments.
Overview
14
14
years of professional experience
Work History
Assistant Manager - Operations
Associated Electrochemical Pvt Ltd
Bahadurgarh
01.2022 - Current
- Optimized daily operations to enhance workflow efficiency and service delivery.
- Converted inbound customer inquiries into sales opportunities through phone, email, and chat.
- Maintained strong client relationships to promote repeat business, renewals, and upselling.
- Analyzed sales data to identify trends and uncover improvement opportunities.
- Coordinated team schedules to maximize resource allocation and productivity.
- Managed logistics for product shipments, ensuring timely deliveries.
- Nurtured leads with follow-up communications to increase engagement and conversion rates.
- Collaborated with marketing and product teams to streamline overall sales processes.
JUNIOR MANAGER SALES OPERATIONS
Somany Ceramics Ltd
Bahadurgarh
04.2019 - 12.2021
- Scheduled cross-team meetings for planning, note-taking and status updates for project execution.
- Communicate schedule changes escalated unplanned issues and recorded issue resolution for future reference and project learning.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Supervised day-to-day operations to meet performance quality and service expectations.
- Sales Projection and Scheduling.
- Quotation and inventory planning.
- MIS and Record Keeping to assist in Dept. Audit.
- New Customer Creation and verification.
SENIOR EXECUTIVE
Somany Ceramics Ltd
Bahadurgarh
10.2011 - 04.2019
- Joined as Sales Coordinator in organization.
- Procuring Order from Sales Team and processing orders in ERP.
- Communicate with Sales Team regarding possible orders existing orders.
- Coordination with warehouse branding & other departments for timely dispatches of goods.
- To coordinate with higher management for discount approvals and a/c clearance.
- Assisting in production planning.
- Sending Quotation on Daily basis to the sales team as well as to the Client directly.
- Preparing daily Orders report & maintaining the orders file.
Education
Master of Business Administration - Marketing
01.2012
Bachelor of Arts - HISTORY
01.2010
Skills
- Sales support and order management
- Sales and communication skills
- Production planning
- Team coordination
- Inventory management
- Quotation preparation
- Scheduling management
- Analytical problem solving
- Customer-centric approach
- Sales reporting
- Customer engagement
- Client relationship management
- Forecasting and planning
- Operational management
Personal Information
- Date of Birth: 04/12/88
- Gender: MALE
- Nationality: INDIAN
- Marital Status: MARRIED
Accomplishments
- Improved customer satisfaction, reduced customer complaints, and increased positive feedback by focusing on customer needs and pain points
- Reduction in response time and resolution time: implemented system improvements that reduced average response time, ensuring quicker resolution of customer issues, and enhancing the overall customer experience
- Streamlining processes and improving efficiency: identified and eliminated bottlenecks in customer service processes, improving overall workflow and efficiency
Hobbies and Interests
- Playing Cricket
- Video Games
- Listening Music
Timeline
Assistant Manager - Operations - Associated Electrochemical Pvt Ltd
01.2022 - Current
JUNIOR MANAGER SALES OPERATIONS - Somany Ceramics Ltd
04.2019 - 12.2021
SENIOR EXECUTIVE - Somany Ceramics Ltd
10.2011 - 04.2019
Sikkim Manipal University - Master of Business Administration, Marketing
Maharishi Dayanand University - Bachelor of Arts, HISTORY