V. Krishna Kumar
Chennai,TN
Summary
Resourceful team player with experience with common software applications and social media platforms. Well-versed in business organization and strategies for successfully modernizing workplaces. Skilled at project support with proven history of solutions-oriented problem-solving. Reliable business professional with experience in project management, process improvement and business analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
20
20
years of professional experience
Work History
Salesforce Business Analyst - Intern
Cloud Gayata Solutions Pvt Ltd
03.2024 - Current
- Fostered cross-functional collaboration to align business and technology needs across diverse teams within the organization.
- Presented innovative solutions tailored to meet specified requirements and address identified needs effectively.
- Conducted comprehensive meetings with business stakeholders to gather functional and non-functional requirements for Salesforce technology enhancements and projects.
- Produced a variety of documents including requirements management plans, business requirements, and functional requirement documents to guide project development.
- Contributed to User Acceptance Testing (UAT) efforts, refining business processes and ensuring seamless functionality.
- Analyzed user requirements, conducted impact analysis, and meticulously documented system requirements to guide development efforts.
- Maintained the quality and completeness of System Use Cases/Business Requirement Documents (BRDs) to ensure accurate project documentation.
- Gathered requirements throughout various stages of the Software Development Life Cycle (SDLC), ensuring alignment with project objectives
- Facilitated and led group discussions, such as Joint Application Development (JAD) sessions, to gather requirements and foster collaboration.
Manager - Property Management
CBRE South Asia Pvt Ltd
11.2022 - Current
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Improved marketing to attract new customers and promote business.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Manager - Procurement & Retail Operation
Cushman & Wakefield
01.2021 - 07.2022
- Successfully migrated large data from SAP to Valproc for
procurement department for one of the world largest real estate company worth $650Bn taken over few assets worth $2Bn in India. - Integrated the Valproc to Yardi for payments by finance and necessary dashboard updates to the higher management team.
- Reduced the purchase requisition to purchase order process from 90 days to 17 days was the great achievement
- Supported the develop team for B2C app for the Co-working space management system.
Manager - Food Court
CBRE
11.2016 - 04.2020
- Onboarded new employees with training and new hire documentation.
- Improved safety procedures to create safe working conditions for workers.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Hospitality Manager
TAJ, Oberoi, P&O Cruises & ITC Hotels
04.2004 - 11.2016
- Coordinated promotional activities to increase customer awareness of hospitality services.
- Trained new staff members on proper customer service and hospitality policies.
- Maintained high level of service and hospitality, contributing to corporate service recognition for property.
- Maintained food and beverage inventory, strategically monitoring demand and supporting large-scale hospitality operations with abundant supply.
Education
Certification - Salesforce Administrator
Salesforce
Trailhead04.2023
Certification - Six Sigma Black Belt
Six Sigma Academy
Amsterdam04.2020
MBA - Marketing Management And Research
Annamalai University
Chidambaram, India05.2011
3 Year Diploma - Hotel Management
Shevaroys College of Hotel Management
Salem, India03.2004
Skills
- Data Modelling
- Data Security
- Automation Tools (Process Builder, Flow, Approval Process, Workflow)
- Validation Rules
- Reports & Dashboards
- Data Management Import-Export
- SOQL
- App Exchange
- Requirement Gathering
- Proposal Document (RFP)
- Technical Design Document (TDD)
- Functional Requirements Specification (FRS)
- User Stories
- Process Flow Diagram
- Business Ana1ysis
- Data Analysis
- Requirement Gathering
- Business Rules
- Business Process Modeling
- Data Mapping
- Creating business
process documents
Tools:
- JIRA
- Confluence
- Figma
- Balsamiq
- Lucid Chart
- Zapier
- Apty Tool
Languages
English
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Kannada
Bilingual or Proficient (C2)
Timeline
Salesforce Business Analyst - Intern
Cloud Gayata Solutions Pvt Ltd
03.2024 - Current
Manager - Property Management
CBRE South Asia Pvt Ltd
11.2022 - Current
Manager - Procurement & Retail Operation
Cushman & Wakefield
01.2021 - 07.2022
Manager - Food Court
CBRE
11.2016 - 04.2020
Hospitality Manager
TAJ, Oberoi, P&O Cruises & ITC Hotels
04.2004 - 11.2016
Certification - Salesforce Administrator
Salesforce
Certification - Six Sigma Black Belt
Six Sigma Academy
MBA - Marketing Management And Research
Annamalai University
3 Year Diploma - Hotel Management
Shevaroys College of Hotel Management
Similar Profiles
Rajakumar KalakaraddiRajakumar Kalakaraddi
Cloud Engineer-L1 at Cloud Kinetics Technology Solutions Pvt LtdCloud Engineer-L1 at Cloud Kinetics Technology Solutions Pvt Ltd
SAGAYANATHAN ROSHANSAGAYANATHAN ROSHAN
Associate Technical Lead in Devops at Cloud Solutions International (Pvt)LtdAssociate Technical Lead in Devops at Cloud Solutions International (Pvt)Ltd
Harish KumarHarish Kumar
PHP Developer at Tech Cloud ERP Solutions Pvt ltdPHP Developer at Tech Cloud ERP Solutions Pvt ltd