V KUNGUMA VIGNESH

Project Name: INFINEUM International Ltd.

• Order Processing and fulfillment as per Client PO
• Amending customer purchase order.
• Sent emails to communicate order status and informed customers of back-orders or shipping delays.
• Reviewed orders for accuracy, errors and omissions to minimize incorrect shipments.
• Support on Order Management related to quote / Ordering queries and escalations.
• Maintained knowledge of new product offerings and changes for order provisioning processes.
• Interfaced with sales, operations and functional groups to facilitate order flow and meet processing metrics.
• Forecasted with vendors to allocate stock ahead of customer order to reduce lead times.
• Reviewed order terms and conditions with customers to comply with company policy.
• Communicated with customers to address order inquiries, changes and cancellations.
• Assisted customers by providing tracking information and resolving shipping or merchandise issues.
• Monitored and tracked inventory to achieve prompt order fulfillment.
• Developed and implemented strategies to increase efficiency in order processing.
• Processed and handled customer complaints, answering questions and providing alternative solutions.
• Creating Credit and Debit request as per customer and Client requirements.

Project Name: HONEYWELL AEROSPACE

• Order and quote creation using SAP (SCM − Order Management) for Americas ,EMEAI and APAC region.
• Working on SFDC & SAP, Service Now Tool, Handle incoming end user phone calls and order entry requests in accordance to 100% SLA and quality standards.
• Leveraged automation tools and techniques to manage data, optimize workflow and increase efficiency.
• Prepared accurate documents for customer and business needs.
• Generated monthly metric reports, interpreted results and developed processes and solutions.
• Collaborated with peers to measure ongoing process performance, enacting changes based on historical data.
• Maintained and controlled accurate pricing records for future use.
• Worked with Automation Project in creating the sales order using Conexiom and EDI Tools.
• Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
• Creating Invoice to customer and Develop various pricing and financial models Regularly updating the
  status of the purchase orders to the customers.
• Drove customer satisfaction by successfully completing all returns quickly.

ACHIVEMENTS IN PREVIOUS JOBS

• Implemented Poka−Yoke Lean method in Quote entry process to eliminate Human error.
• Handled Escalations and suggested multiple successful preventive action to eradicate errors.
• Handled Team’s C-SAT feedback and provided satisfying solution on customer frustration.
• Prepare and deliver SLA report.
• Daily, Weekly and Monthly report creation and updating the report templates as per the client requirements.
• Built report for Honeywell and Infineum independently to check its performance.
• Route Cause Analysis for all the Internal Escalations across the team.
• Quality auditor to check the transactions done by the team and rectifying their mistakes.