Mukesh Kumar
Backend Claims Associate
Noida
Summary
Customer Chat Support Executive handling live chat, email, and voice support across billing, account, and technical queries. Maintains SLA, quality, and CSAT standards while resolving issues quickly through clear written communication, multitasking, and CRM handling. Contributes to team targets by keeping service accurate, professional, and efficient.
Overview
1
1
Language
3
3
Certifications
5
5
years of professional experience
Work History
Customer Service Representative
Conneqt Business Solutions
08.2021 - 06.2022
- Managed high-volume calls while maintaining a positive customer experience.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Collaborated with team members to enhance service delivery processes and improve efficiency.
- Utilized CRM software to track customer interactions and ensure accurate data entry.
Customer Support Associate
Tech Mahindra
07.2023 - 01.2025
- Managed customer support through chat, email, and voice channels, ensuring timely and effective responses to customer inquiries
- Resolved billing and technical issues, improving customer experience and reducing follow-up inquiries
- Maintained high customer satisfaction levels while meeting key performance indicators (KPIs)
- Maintained productivity and quality benchmarks
- 1.6 Years
Customer Chat Support Executive
Teleperformance (TP)
01.2025 - Current
- Processed and reviewed insurance claims with a focus on accuracy, ensuring timely resolution for customers.
- Resolve claim-related discrepancies.
- Ensure SLA and quality compliance.
- Resolved claim-related discrepancies through effective communication and coordination with clients and internal teams.
- Handle backend claim operations while meeting productivity and accuracy targets.
- Coordinate with internal teams for claim resolution.
- Handled backend claim operations, consistently meeting productivity and accuracy targets to support customer satisfaction.
Education
BCA - Computer Science
Manipal University
Jaipur, India06-2026
12th -
BSEB Board
10th - undefined
BSEB Board
Skills
- Chat process expertise
- Customer query resolution
- CRM handling
- Escalation management
- Basic technical troubleshooting
- SLA & CSAT management
- Multitasking & problem solving
- Written communication
- Quality monitoring
- Process training
Certification
TCS Youth Employment Program (YEP)
Timeline
Customer Chat Support Executive
Teleperformance (TP)
01.2025 - Current
Customer Support Associate
Tech Mahindra
07.2023 - 01.2025
Customer Service Representative
Conneqt Business Solutions
08.2021 - 06.2022
10th - undefined
BSEB Board
BCA - Computer Science
Manipal University
12th -
BSEB Board