VM Abhishek

New Delhi

Overview

years of professional experience

Certification

Standard Chartered Research & Technology

01.2022 - Current

Manage L1, L2, and L3 teams, ensuring effective coordination and seamless execution of IT operations
Focus on skill development, providing mentoring and support to enhance team performance
Oversee asset management and ensure comprehensive lifecycle management of infrastructure assets
Identify process gaps and collaborate with cross-functional teams to streamline workflows
Led PoC evaluations and successfully implemented Palo Alto Prisma Cloud, Palo Alto Firewalls, Aruba Switches, and Barracuda Email Security Solutions
Spearheaded the integration of critical infrastructure appliances with IBM QRadar for enhanced security and use case optimization
Conducted weekly SOC analysis meetings and led internal and external audits to ensure infrastructure compliance
Managed SLAs for regular BAU activities, ensuring adherence to service-level commitments
Oversaw vendor relationships, invoicing, and billing processes to optimize cost efficiency and service quality
Developed and refined Standard Operating Procedures (SOPs) to enhance operational efficiency
Managed AWS instances, Azure environments, and domain infrastructures, ensuring smooth cloud operations
Handled high-priority escalations, ensuring swift issue resolution and minimal disruption

Xceedance Consulting India Pvt Ltd

01.2018 - 01.2022

Deployed and managed Cisco ISE RADIUS Server, ensuring secure authentication and compliance with industry best practices
Deployed network monitoring tools for proactive performance monitoring and issue resolution
Conducted alert analysis, VPN troubleshooting, and performance forecasting for continuous network optimization
Generated weekly performance reports and offered recommendations for improvements
Managed enterprise firewalls and security policy enforcement across multiple offices
Configured Access Control Lists (ACLs) and DMZ zones for secure access
Administered Active Directory and Azure environments with a focus on SAML-based authentication for secure access management
Managed Cisco Email Security and Barracuda solutions, providing protection against phishing, spam, and malware
Managed wireless, LAN, security, ZTNA, and VPN solutions across global locations, including Singapore, Sydney, Dubai, Malaysia, and India
Assisted in MPLS provisioning and secure branch office connectivity with carrier providers
Designed and integrated new office network infrastructures to align with corporate network strategies
Deployed Netskope ZTNA and MFA for VPN access, securing remote work during the COVID-19 pandemic
Managed critical incident escalations and developed SOPs to improve troubleshooting efficiency
Conducted internal training sessions to enhance network security operations and upskill team members

Intec Infonet Pvt Ltd

01.2014 - 01.2018

Led end-to-end wireless network installations for clients in both government and private sectors, implementing solutions including Cisco Meraki, Cisco Controllers, Fortinet Access Points, Aruba Access Points & Controllers
Configured High Availability (HA) setups to ensure redundancy and reliability for mission-critical networks
Conducted site surveys with heatmap-based planning, signal testing, and post-deployment validation
Delivered detailed project documentation and client sign-offs to ensure successful implementation
Designed and deployed scalable LAN solutions for multi-site projects, ensuring seamless integration and future scalability
Collaborated with clients to perform site surveys and provide customized network solutions using Cisco Layer 2 & Layer 3 switches, Aruba, Juniper, and Extreme switches
Managed network and security appliances using SolarWinds and Cisco Prime, ensuring proactive monitoring and performance optimization
Configured and managed Fortinet, Palo Alto, and Cisco ASA firewalls, ensuring secure network environments and compliance with security policies
Implemented Access Control Lists (ACLs) and DMZ zones to protect internal applications
Engaged clients to gather requirements and develop tailored network and security solutions
Designed end-to-end network security architectures, ensuring adherence to best practices and industry standards

Nagarjuna College of Engineering & Technology

Bangalore

01-2013

Delhi Kannada School