Seasoned Business Analyst around 5 years of experience and Seasoned Banker with 20 years of experience. Having expertise on Business and Service Management requirements along with technical and solution Design approaches. Adaptable having vast experience in both legs of service industry - Delivery and Consumer. Reliable Subject Matter Expert who can deliver under pressure.
Overview
6
6
years of post-secondary education
24
24
years of professional experience
Work History
Business Analyst Specialist
Fidelity Information Services
Bangalore, Karnataka
06.2016 - Current
Currently working as Business Analyst in Project Developing Conversion Tool for Next Generation Banking Core.
Responsible for High Level Business Requirements and development of detail design and Approach.
Analyze and design 'approach should be' during conversion like Pre Requisite Data, Inter component Data, Down stream component data, Post migration as is customer experience and processing continuation, Recompilation Reports, etc.
Elicit functional requirement and set expectation clearly with possible solution design and approaches to Development team.
Supplementing with data flow, mapping diagrams, Story boards etc. for ease of understanding and better result.
Detail Coordination with Quality Assurance team to ensure that critical functionalities are delivered and tested as desired.
Acting as Subject matter expert for development, quality assurance and various in house peer and leadership teams.
Detail, Deliver, Train, Create Presentation documents as required for consumer and implementation teams.
Has managed two Production Core Banking Migration Implementations.
Chief Manager
Kotak Mahindra Bank
Bangalore, Karnataka
11.2014 - 06.2016
Acted as Compliance manager for entire Trade Finance Back office processing floor, in charge of review of various exception transactions suggesting changes to improve the Process Flow followed , Documentary requirements for compliance and better information capturing, Reporting and recording any deviations and mitigation to avert such instances.
Responsible for hiring, training and imparting knowledge as subject matter expert to team.
Acted as head of Inward Remittance Processing Department and Outward Remittance Processing Department ensuring SLAs, with improved quality and process improvements,
Has Team Management expertise managing 20+ members.
Operations Officer, Trade Finance
The Bank of Nova Scotia
Coimbatore, Tamil Nadu
05.1997 - 10.2014
Joined as First level officer and promoted to Head of Trade Finance Department.
Headed Department handling all critical Foreign Exchange and Trade Finance processing with Compliance, Regulatory requirement handling and monitoring.
Customer interactions in support of sales, regarding regulatory and compliance requirements and guidance.
Acted as Process Manager defining Approach and responsibilities for flow of work and documentation between branches for Trade Finance Shared Services approach of the Bank which was approved as is and proved when very effective.
Ensured smooth transition of Trade Finance processing from Manual to Semi Automatic to Fully Automatic to Shared Services to Centralized Services across all Indian Branches.
Reviewed and revised standard operating procedures to incorporate employee and management feedback and streamline training processes
Acted as Functional Consultant to IT Vendor delivering Trade Finance Processing Application for the Bank, heading End to End process from providing Scope to UAT.
Education
ITIL Foundation Certificate And ITIL Intermediate - IT Service Management, IT Service Transition
Axelos, UK
United Kingdom
01.2018 - 10.2018
Higher Diploma - Software Engineering
Aptech Industries Limited
T Nagar, Chennai
06.1993 - 05.1995
Bachelor of Science - Mathematics
Meenakshi College
Chennai
04.1990 - 03.1993
Skills
Business Process Design and Flow
Operations management
Workflow Analysis
SQL and databases
Gap analysis
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
In recognition of my performance, was double promoted in Scotiabank. From Level 1 officer became the Head of the very critical department in a short span of 3 years.
Successfully headed the Automation of the Trade Finance Processing and Centralization of Trade Finance Processing in Scotiabank.
Successfully completed the Production implementation of the Modern Core Banking System of FIS in Client Bank Sites using our Project team getting developed Conversion Tool including Reconciliation.
Quote
What you give is what you get
Self
Timeline
ITIL Foundation Certificate And ITIL Intermediate - IT Service Management, IT Service Transition