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Associate Principal Engineer

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Motivated and disciplined third-year Software Engineering student at Fidélitas University. Strong passion for technology and continuous learning. Adept at working under pressure and in teams. Seeking an entry-level role to apply technical and customer service skills while contributing to organizational growth. Proven experience in customer support and data analysis across multinational companies.

Senior Support Operations & Technical Support Specialist with 9+ years of experience supporting SaaS platforms, REST APIs, and mission-critical applications in 24x7 production environments. Proven expertise in P1-P3 incident management, SLA/SLO compliance, observability, and SQL troubleshooting. Known for reducing TTR, improving CSAT, and maintaining 99.9% uptime through proactive monitoring, RCA, and close collaboration with Engineering and Product teams.

Operations Specialist
Risk Operations professional with over 4 years of experience conducting investigations, evaluating risk signals, and making high-accuracy, policy-driven decisions in high-volume operational environments. Strong background in risk assessment, transaction analysis, documentation, and escalation management, with a proven ability to identify trends, mitigate operational risk, and collaborate cross-functionally. Thrives in fast-paced, ambiguous settings, with high accuracy expectations.

Specialized in managing high-volume coupon programs and discount eligibility across diverse business channels. Experienced in processing various program submissions while ensuring adherence to discount policies. Worked closely with Marketing, Billing, and Finance to facilitate operational campaigns and manage billing processes. Recognized for accuracy and quick problem-solving, with proficiency in platforms like Square, SupportSync, and Shopify.

VODE RASHMITHA

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Support Operations Specialist

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Bachelor of Science - Computer Science (AI&ML), Artificial Intelligence and Machine Learning

Board of Intermediate - MPC

Central Board of Secondary Education -

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Support Operations Specialist

Bachelor of Science - Computer Science (AI&ML), Artificial Intelligence and Machine Learning

Board of Intermediate - MPC

Central Board of Secondary Education -

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