Vonteddu Satish

Dynamic Technical/Application Support Engineer with a proven track record at Iconcept Software Solutions Pvt Ltd, showcasing exceptional diagnostic abilities and SQL proficiency. Excelled in enhancing customer satisfaction through effective problem-solving and quality assurance. Demonstrated adeptness in web and mobile application testing, alongside stellar communication skills, significantly improving project outcomes.

• Pencil shaded Arts
• Collection of Old coins
• Playing cricket

I hereby declare that the information furnished above are true and correct to the best of my knowledge.

• English
• Hindi
• Telugu

• Resolve customer complaints via phone, email, Remote connections for our clients.
• Resolving network issues, configuring and using remote desktop connections to provide immediate support to our Clients.
• Demonstrates excellent fault-finding skills to resolve customer problems with high degree of technical expertise and timeliness.
• Efficient analysis in business queries of the customer and sharing the details to the development team.
• Diagnosing and solving application issues.
• Work with customer service manager to ensure proper customer service is being delivered.
• Analyzing call logs to spot trends and underlying issues and sharing the Project wise Ticket details to the respective Clients.
• Compile reports on overall customer satisfaction.
• Accessing SQL DB for masters changes and configurations.
• Communicating with Development team and explaining the tickets and New development.
• Testing includes on the IOS device and android testing of application.
• Providing trainings and sharing knowledge to users in offline/online.

• Father's Name: V.Yellaiah
• Date of Birth: 11/21/92
• Gender: Male
• Nationality: Indian