Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic
VOTLA PHANI DEEPU

VOTLA PHANI DEEPU

Hyderabad

Summary

Experienced HR Assistant with a passion for developing skills and advancing in the field. Possessing extensive knowledge of HR and tax registration , I excel in administrative tasks and communication. A conceptual thinker with strong time management abilities, I thrive in fast-paced environments and excel at multitasking effectively.

Overview

4
4
years of professional experience

Work History

Sr.Process Associate for TAX Registration

ADP
09.2024 - Current
  • Helping companies register their business for SIT ( State income tax ) and SUI ( State unemployment insurance )
  • Update to date with (50) state policies regarding the registration process
  • Contributed to team success by sharing expertise on complicated tax situations, assisting colleagues when needed.
  • Handled sensitive financial information discreetly while maintaining strict confidentiality at all times.
  • Maintained up-to-date knowledge of ever-changing tax laws, ensuring accurate advice and guidance for clients.
  • Collaborated with colleagues to provide comprehensive tax services for individual taxpayers and small businesses.

HR Assistant(MHLS Advisor)

Amazon
10.2021 - 08.2024
  • Managed employee requests regarding Human Resources issues, rules and regulations.
  • Serve as first point of contact for leave, disability and accommodation related questions.
  • Take ownership of employee contact, ensuring that each contact is accepted and resolved with high degree of customer focus.
  • Work closely with partner team to keep up to date on process change, Partner for quick resolution of cross-function issues and consult to improve process.
  • Receive queries via phone and lock contacts into the shared service case management system.
  • Reconciled monthly payroll, working closely with reporting team on net pay, advances .
  • Checked payslips and reports to support payroll validation

Speciality Case Manager

Amazon
11.2023 - 04.2024
  • Proactively interacted with Employee to keep track of their progress and obtain satisfaction.
  • Reached out and contacted medical professionals internationally to gain medical updates on patients' conditions.
  • Maintained client health and wellbeing by assessing and providing appropriate services that suited current needs.
  • Involved in submitting new change ideas to teams for process improvements to promote increased quality of services.
  • Worked with various cases, such as long-term care, mental health, substance abuse and geriatric care.

Sales Representative

Phani Enterprise
12.2020 - 02.2022
  • Addressed customer questions, problems and complaints in person and via phone to maintain positive relationships and support smooth communications.
  • Generated sales by prospecting leads, cold calling and closing deals.
  • Cultivated long-term relationships with clients to accurately quote prices and terms, achieving customer objectives.
  • Negotiated and closed deals with minimal required support from sales and finance managers.
  • Maintained productive relationships with existing customers through exceptional follow-up after sales.
  • Shared comprehensive brand and product knowledge to maximise sales.

Education

Bachelor - BBA

ICFAI BUSINESS SCHOOL
2021

Analytics , understanding memory course in coursera -

Coursera- online course

Intermediate - MEC

Bhavans Jr college
2017

SRI CHAITANYA TECHNO SCHOOL
2015

Skills

  • Communication

  • Leadership

  • Teamwork

  • Good at Excel , PowerPoint

  • 50 WPM typing speed

  • HR management

  • Training employees

  • Personnel management

  • Verbal and written communication

Accomplishments

  • Trained team of 20 members for pilot process
  • Achieved TOP in score board for consecutive 6 months and was awarded for the same
  • Mentor - Volunteered as temporary mentor to help resolve associate issues
  • Improved team efficiency by implementing key process adjustments
  • Achieved numerous recommendations from highly satisfied clients.

Languages

English
Bilingual or Proficient (C2)
Telugu
Bilingual or Proficient (C2)
Hindi
Intermediate (B1)

Timeline

Sr.Process Associate for TAX Registration

ADP
09.2024 - Current

Speciality Case Manager

Amazon
11.2023 - 04.2024

HR Assistant(MHLS Advisor)

Amazon
10.2021 - 08.2024

Sales Representative

Phani Enterprise
12.2020 - 02.2022

Analytics , understanding memory course in coursera -

Coursera- online course

Intermediate - MEC

Bhavans Jr college

SRI CHAITANYA TECHNO SCHOOL

Bachelor - BBA

ICFAI BUSINESS SCHOOL

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VOTLA PHANI DEEPU